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Detailed job description and main responsibilities

KEY RESPONSIBILITIES]

• Support the Business Manager in informing and preparing for the divisional business planning process, including CQC and service reviews to include a consistent and coordinated approach to information and evidence gathering.
• Provide management information and support to assist operational managers with service monitoring, planning and decision making for improving service staffing, efficiency, cost and quality service developments in line with the Trust Clinical and Quality Strategy.
• Provide performance information and exception analysis against contract and Trust targets identifying themes and remedial actions to be addressed by service managers and operational teams, and to assist in the production of detailed information for exception reports.
• Working with the Divisional Manager and relevant corporate business partners, ensure regular performance monitoring measures are in place to inform, support and develop analysis and contract management.
• Provide key information research and data interrogation to produce regular and ad hoc reports informed by SystmOne business intelligence, front end and bespoke activity and HR reports, using a range of software applications to create reports and present data for final analysis by service and senior managers. Work with team/service managers and DSO to ensure the correct use of clinical information systems and other digital tools/systems.
• Lead & manage specific elements of key service improvement projects and work streams through stages of design, planning and implementation as delegated by the Business Manager and service management. Provide analysis on ad-hoc issues, queries and projects as required.
• Support operational managers with demand and capacity and other quality improvement reviews.
• Work with service managers, HR, TRAC, team lead and workforce officer to proactively co-ordinate efficient recruitment cycles and processes for all posts within Hounslow children services.
• Co-ordinate the new starter processes including IT access and equipment, ordering of uniform and phones, and booking Trust induction.
• Support training and local induction of new clinical and administrative staff in the use of SystmOne, TRAC and other systems and processes used in the delivery of the service.
• Co-ordinate the process for planning and reporting the compliance of administration, medical, nursing and therapy staff with Statutory and Mandatory Training (StaM) and other training requirements with the workforce officer.
• Liaise with Learning and Development and Clinical Improvement in the co-ordination of clinical training for registered clinicians and HCSWs.
• Monitor compliance of data recording in SystmOne in line with standard operating processes to improve the accuracy of the clinical record and quality of data for service evaluation and planning purposes. Liaise with the Performance & Information Team to ensure co-ordination of fault-logging and resolution to inform data improvement plans. Provide oversight and reporting of clinical record improvement activities to reduce workarounds and inform training plans.
• Monitor E-roster maintenance accuracy and use of system to ensure the effective deployment of available resources, to identify themes for optimizing demand and capacity improvement by service managers.
• Participate in the planning and deployment of new systems to be implemented in the service and assist in developing standard operational procedures and review of associated business processes. Provide support to clinical and admin staff during the initial deployment of new software and while embedding in practice.
• Support service managers and clinical teams to develop, implement and monitor compliance with standard operating procedures and Trust policies.
• Deputies for the Business Manager in their absence.