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Job overview

The post holder will assist the Medical Secretary in delivering an effective and efficient support service to specialty administration teams, to assist in the provision of quality patient care.  This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.

The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway, using Standard Operating Procedures (SOP’s) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and specialty SOP.
2. Schedule new and follow up appointments with patients with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, and supervising other staff to ensure this is done. Offering choice wherever is possible.
3. Assist in ensuring any diagnostic and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts, and are available before clinic day.
4. Co-ordinate appointments and procedures at other hospitals and organisations, where required.
5. Ensure clinic outcomes are recorded accurately on PAS, including those for offsite clinics.
6. Reschedule outpatient clinics as requested, in line with waiting time targets
7. Liaise with patient records staff, ward clerks and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations, delegating work to other members of the team.
8. Recognise when patients are on cancer pathways and, liaise with Cancer Trackers to ensure patients are handed over appropriately.

Working for our organisation

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated.