Job summary
- Main area
- IT
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC032-0224-A
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £44,398 - £50,807 per annum
- Salary period
- Yearly
- Closing
- 01/05/2024 23:59
Employer heading
Product Specialist (Monitoring)
Band 7
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
The Infrastructure Support Operations Team oversees the monitoring of the IT Infrastructure and Services across NHS Wales.
We currently have a permanent opening for a Product Specialist (Monitoring) to manage and support the Monitoring Infrastructure and associated services throughout Wales.
We seek a self-driven individual with expertise in monitoring Windows server environments and a strong background in maintaining and managing intricate solutions both on site and in the cloud. Familiarity with the NHS setting is advantageous, and additional value can be attributed to strong communication and problem-solving abilities.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
As a permanent member of the Infrastructure Support Operations Centre (ISOC) team, you'll have the opportunity to cultivate and maintain relationships with various IT departments and teams across NHS Wales.
Demonstrating mastery in at least one of the following technologies, along with a deep understanding of at least two others, is essential:
- System Center Configuration Manager (SCCM)
- System Center Operations Manager (SCOM)
- Microsoft 365 Defender for Endpoint
- SolarWinds Products including NPM, SAM, WPM, DPA, SRM, VMM, and UDT
- Creating and managing SSRS/Power BI Reports
- Hardware monitoring tools, such as Dell Open Manage Enterprise
- Cloud Monitoring Solutions/Azure Monitor
- Extensive PowerShell and automation experience
- Strong verbal and written communication skills
Working for our organisation
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Responsible for the implementation, operation, monitoring, support, maintenance, and continuous improvement of the systems supported by the Infrastructure Support Operations Centre (ISOC) team.
Offering guidance and expert advice on matters pertaining to the ISOC team.
Providing technical leadership and promoting best practices within the team's functional domain.
Ensuring efficient management of infrastructure and application components, with robust security controls and monitoring solutions in place.
Overseeing incident, problem, change, and release management in accordance with ITIL guidelines.
Managing the support function, ensuring optimal deployment of skills and resources to meet or exceed all service levels and client requirements.
Establishing, operating, and ensuring adherence to business and service management processes and procedures.
Person specification
Qualifications and/or Knowledge
Essential criteria
- Degree in Information and IT related subject or equivalent qualification or experience
Experience
Essential criteria
- Significant experience of working in an infrastructure monitoring and support role.
- Proven experience in the analysis, design development and project management of monitoring systems.
- Excellent understanding and record of translating business/functional requirements into specialist technical specifications and complex operational IT systems.
Skills and Attributes
Essential criteria
- Ability to communicate with staff up to a senior level on complex business or clinical processes.
- Ability to manage and motivate technical staff by contributing to personal development plans and identifying training needs.
- Ability to learn and assess new technologies quickly, understanding their wider implications and where appropriate implementing them.
- Ability to organise own work and manage a team effectively.
- Implement Change Management methodology within team environment.
- Ability to analyse and resolve complex IT issues.
- Proven project management ability.
- Write structured application code.
- High quality written and verbal communication skills.
- Excellent presentational skills.
- Confident, and flexible towards needs of service.
- Ability to manage under pressure.
- Professional and positive approach to work.
- Ability to establish good working relationships with people at all levels.
- Determined and self-motivated.
- Ability to work under own initiative, whilst providing effective leadership both directly to own staff and to groups whilst being an effective member of a Multi-disciplinary environment.
- Ability to deliver and steer numerous projects through the complete cycle within agreed time scales.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Carl Owen
- Job title
- Monitoring Service Manager
- Email address
- [email protected]
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