Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday 9-5)
- Job ref
- 310-ASMH-6229582
- Employer
- Cambridgeshire and Peterborough NHS Foundation Trust
- Employer type
- NHS
- Site
- Union House
- Town
- Cambridge
- Salary
- £25,147 - £27,596 per annum, pro rata
- Salary period
- Yearly
- Closing
- 20/05/2024 23:59
Employer heading
Senior Administrator
Band 4
Job overview
The post holder will provide Senior Administrative support to a team of Administrators, Assistant Administrators and Apprentices across the Cambridgeshire area.
They will supervise a team of administrative staff including undertaking appraisals, supervision, training and development of Band 3 and Band 2 staff. They will work closely with the Admin Team Lead to support both the clinical Team Managers and Service Manager in the effective delivery of administrative support to the Cambridge Adult Locality Team.
Main duties of the job
To act as the Senior Administrator in a team that may include clinical / and non-clinical staff.
Provide administrative support to a range of staff.
Supervise a team of administrators and take operational responsibility for them and for the allocation of work.
This role covers the Cambridgeshire area and the successful applicant may need to drive to various locations in the County.
Working for our organisation
Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.
To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification for full details of responsibilities.
- Supervise a team of administrative staff including undertaking appraisals, supervision, training and development of band 3 and band 2 staff.
- Provide information and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.
- Day to day management and maintenance of staff rota.
- Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently.
- Work with Line Manager to lead on the introduction and proactive management of any new processes and initiatives.
- Create statistical reports using Power BI.
- Deputise for the Line Manager when directed and required.
- To be responsible for dealing with telephone enquiries and other communications with a high degree of tact, diplomacy and confidentiality.
- Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary.
Person specification
Education/Qualifications
Essential criteria
- Educated to GCE/GCSE (A – C grades, one of which must be English) or equivalent
- RSA/OCR stage III/NVQ Level 3 in Business Administration or equivalent
- Able to demonstrate and evidence continuous professional development
- High standard of written English
Desirable criteria
- Evidence of training in leadership and management skills
Experience
Essential criteria
- Significant experience in senior/secretarial/administrative position
- Experience of staff supervision and management
- Demonstrate ability to contribute towards service improvement
- Demonstrate awareness of organisational policies and ability to translate into working practice
- Organising, attending and taking minutes/notes at senior level meetings
Desirable criteria
- Secretarial/Administrative experience in the NHS within clinical and/or corporate services
- Previous experience of NHS clinical and corporate governance processes and statutory frameworks
Skills & Abilities
Essential criteria
- Excellent communication skills and ability to adopt appropriately both verbally and written including IT literacy (MS office and web-based)
- Excellent customer care skills
- Advanced standard or typing/audio skills
- Excellent organisational skills
- Ability to prioritise own workload, work to tight timescales and deal with interruptions
- Able to work with a high degree of flexibility
- Ability to work under occasional pressure/stress
Desirable criteria
- Good understanding of the NHS and the way it works
- Understanding of HR policies and procedures
Knowledge & Understanding
Essential criteria
- Clear understanding of respect and confidentiality and be able to challenge unacceptable behaviour
Other
Essential criteria
- May be required to travel and work between Trust sites
- Demonstrate knowledge of managing Health and Safety within your team
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Ann McCusker
- Job title
- CALT Admin Team Lead
- Email address
- [email protected]
- Telephone number
- 01223341500
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