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Detailed job description and main responsibilities

• To have responsibility for risk management and health and safety in the workplace. Report any health and safety issues to the line manager.
• Ability to work effectively as an individual and without direct Supervision. Determine own work duties and refer to manager when necessary.
• Follow clearly defined standard operating procedures and use own initiative when undertaking routine duties.
• Physically able to carry out role. Occasional moderate effort on feet and moving and handling of equipment required for several long periods during shift.
• Deal with spillages and emergency deep cleans outside of normal working rota hours.
• Attend / conduct / record departmental meetings as appropriate.
• To ensure compliance with Care Quality Commission (CQC) outcomes, Environmental Health Regulations and National Cleaning Service Specification.
• Compile duty rosters for staff and arrange adequate cover throughout the shifts within agreed rotas in conjunction with the Facilities Team Leader.
• Ensure that patients, staff and visitors are courteously assisted and directed in a pleasant manner. Investigate and resolve complaints promptly and effectively.
• Provide regular reports to the Facilities Team Leader on aspects of the services as agreed.
• Develop good working relationships with receivers of the service and respond to reports of any problems quickly, ensuring appropriate action is taken.
• Maintain and complete all administrative tasks including stock control/adequate levels and monitoring.
• Ensure a full debriefing is carried out with the duty Supervisor during handover period.
• Carry out regular audits in line with the National Standards of Cleanliness as requested by the Head of Facilities.
• Monitor the collection and transportation of waste in accordance with the requirements of the Trust’s Policies and Procedures.
• Ensure that all relevant Trust policies and procedures are adhered to.
• Respond immediately to the pager for circumstances/situations, which arise throughout the Trust.
• Ensure staff bases and offices are kept clean and tidy at all times.
• Monitor a Planned Preventative Maintenance programme for all equipment. Report any defects to equipment or maintenance issues.
• Monitor the collection and delivery of clean and dirty linen and ensure any discrepancies are dealt with promptly.
• Ensure postal services operate to Trust procedures.

   

• Staff Management

  • Supervise and assist Domestics, Portering, Catering Assistants, Facilities Assistants and Switchboard staff in carrying out their duties.
  • Ensure staff are aware of the duties and standards required and maintain them. Ensure all routine and ad hoc work is carried out correctly and appropriately.
  • Lead and motivate staff ensuring performance of staff is monitored and reviewed.
  • Assist in the recruitment, induction, development and training of staff.
  • To undertake supervisions and appraisals for all team members as they are due, ensuring feedback on performance is given at regular intervals.
  • Ensure all Facilities staff wear correct and clean uniform whilst on duty.
  • Contribute positively to the effectiveness and efficiency of the team.
  • Monitor the overall presentation of the staff and report any problems to the line manager.
  • Communicate effectively with your team on a timely basis, ensuring robust systems exist so that staff feel informed.
  • Participate in staff health and wellbeing issues.
  • Assist in maintaining levels of staff discipline and timekeeping. Report any concerns to the line manager.
  • Ensure staff attend training courses as directed and keep the line manager up to date with any gaps in training and action plan.
  • Ensure that the Stock cupboard within the Facilities Department is adequately stocked.
  • Provide supervisory support to the Facilities department as and when required.
  • Accept responsibility for department security, whilst staff are working and ensure areas are left secure.
  • Liaise with the Resourcing Team for Bank staffing requirements as and when required.