Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Fixed term: 12 months (April 24/ April 25)
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 444-6201154A-CG
- Employer
- Coventry and Warwickshire Partnership NHS Trust
- Employer type
- NHS
- Site
- St Michaels Hospital
- Town
- Warwick
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 27/05/2024 23:59
Employer heading
Ward Clerk -Band 2
NHS AfC: Band 2
Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.
Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services
‘We recognise the benefits of flexible working and support applications wherever possible. If you would like to work flexibly please ask the recruiting manager for more information.’
Armed Forces Community welcome to apply.
PLEASE NOTE that this vacancy can be closed as soon as sufficient applications are received. Staff at risk within the Trust will be given priority.
Please check your emails, including junk and spam folders, regularly throughout the process of your application for any notifications from the Recruitment Team. If you have any queries regarding your application please phone the Partnership Trust Recruitment Department.
Candidate Information Pack - final version - digital (canva.com)
Job overview
We are looking to recruit to an administrative support role based on an in-patient acute mental health ward at St Michael’s Hospital, Warwick. This is an in-patient unit caring for adults suffering from a wide range of mental health disorders.
Main duties of the job
We are looking for someone who is friendly and approachable with great communication skills, who can build good working relationships within a fast-paced environment. As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and are able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.
We require applicants to share our vision to become an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence to present a professional image and maintain the highest standards of customer service and confidentiality.
Working for our organisation
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
These include:
- generous annual leave entitlement which increases during your time with us
- excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
- discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- wellbeing support, including an in-house counselling service, external helpline and more
- staff networks and support group
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Detailed job description and main responsibilities
The post-holders will be required to provide an effective and efficient admin support service working within an integrated and skill mixed team. You must be able to multi-task under pressure and work flexibly to meet the needs of the service. The role will require you to provide ward clerk/admin support to the Ward Manager and ward staff and a large proportion of your day will be ward based working with the team. Duties will include collating data information for bed stays, ordering equipment/food/etc, taking timely and accurate messages, fire warden duties, e-mails, scanning, keeping up-to-date patient records, records tracking, post and deliveries, arranging sick notes, etc. You will also work alongside your admin hub colleagues, communicating daily, jointly organising and planning weekly workloads and providing cover for each other’s wards. Post-holders will also be required to provide lunchtime cover to the reception area on a rota basis.
Person specification
Qualifications
Essential criteria
- QCF Customer Service Level 2
- QCF Business Administration Level 2
Knoweldega and skills
Essential criteria
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Ability to manage and prioritise own workload/use own initiative
- Good organisation skills and ability to multitask
- Ability to deal professionally with enquiries from staff, service users and stakeholders
Experience
Essential criteria
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of working in a busy office / customer care environment
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kate Wainwright-Young
- Job title
- Senior Admin Lead
- Email address
- [email protected]
- Telephone number
- 0300 303 3664
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