Job summary
- Main area
- OPD
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 326-6251203-AT
- Employer
- Surrey and Sussex Healthcare NHS Trust
- Employer type
- NHS
- Site
- Crawley Hospital
- Town
- Crawley
- Salary
- £17,906 per annum
- Salary period
- Yearly
- Closing
- 05/05/2024 23:59
- Interview date
- 10/05/2024
Employer heading
Receptionist - O&G Outpatient
NHS AfC: Band 2
We want to give you the best possible experience in the next stage of your career.
We always strive to be the best place to work and to be cared for.
- We’ve been named the 2021 Acute NHS Trust of the Year, in the annual Health Service (HSJ) Journal Awards for our clear ambition and vision and a significant improvement journey over a number of years’.
- The Trust is 6th highest rated Trust in the South East and was still in the top 25% nationally for recommended places to work.
- We’re rated Outstanding by the Care Quality Commission and when asked whether the care of patients is the organisation’s top priority our staff rank us the best in the country among comparable acute trusts.
- We pride ourselves on supporting you to thrive in your existing role and to develop your career with us. So with us you’ll get loads of benefits, great training and development opportunities, flexibility and a real community feel.
Benefits to working with us
- Great training and education, including preceptorship and CPD (up to £1,000 individual CPD funding available for nurses, midwives and AHPs)
- Our location: you can access beautiful countryside, historic towns and villages and bustling city life all nearby. With good schools, nature reserves and cultural attractions on our doorstep, and both London and Brighton easily accessible too, there’s something for everyone nearby.
- At least 35 days leave (inclusive of bank holidays)
- NHS pension scheme
- A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.
- On-site nursery
- On-site Boots and WHSmith shops
- An Amazon locker and an InPost locker on site
- Restaurant facilities
- Full educational library services
- Excellent rail and bus links
- The local bus operator offer all new staff one month’s free travel to East Surrey Hospital when they first join (please visit the Metrobus website for details and terms and conditions)
- Lockable storage for cycles.
About us
- We’re a major local employer, with a diverse workforce of c5,000 providing healthcare services to a growing population of around 535,000.
- We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill.
- We offer a full range of acute and complex services at East Surrey Hospital in Redhill, where we are the nearest trauma unit to Gatwick Airport.
- We provide a range of outpatient, diagnostic and less complex planned services at The Earlswood Centre, Caterham Dene Hospital and Oxted Health Centre in Surrey, and at Crawley and Horsham Hospitals in West Sussex.
The Trust is committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of benefits including, flexible working arrangements, staff engagement networks, facilities and services to support staff well being.
Job overview
Are you a person who is passionate about providing excellent customer service to patients, carers and relatives?
An exciting opportunity has arisen for a Band 2 Receptionist to work in our antenatal and gynaecology outpatients at Crawley hospital predominantly. You will be working with colleagues and other health care personnel within the team to ensure smooth running of clinics and the delivery of all appropriate forms of patient care according to outpatient clinic standard and Trust policies, procedures and guidelines. You will be need to liaise with medical staff, clinicians, health records staff and other departments as appropriate, in order to provide an excellent standard of care and customer service.
We are looking for you to apply if you are a motivated receptionist, with knowledge and experience in an acute care setting. You will have excellent interpersonal, IT and communication skills with the ability to organise, manage and plan your workload effectively. You will need to be dedicated and passionate in your role working with patients, carers and relatives.
You will need to be energetic and dedicated in working in a busy outpatient department. As the post holder, you will be responsible for designated clinics, including the preparation and storage of medical notes, the reception and discharge of patients from the Trust’s electronic patient records without supervision or direction.
Main duties of the job
Due to the nature of the role, the post holder will be based on site and will be required to work the regular 5 days working patterns.
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
Working for our organisation
We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as ‘Outstanding’ and we are one of the best performing Trusts in England:
- Winners of Health Service Journal Acute Trust of the year award 2021.
- National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.
- We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.
Detailed job description and main responsibilities
Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.
Person specification
Criteria
Essential criteria
- Evidence of a good standard of written English appropriate to the role
- Good general working knowledge of IT including Microsoft office.
- Suitability for role evidenced in supporting statement
- Evidence of essential experience for role
- Meet the essential education/qualifications required for the role
- Hold the necessary mandatory professional/clinical registration
- Evidence of the Trust values and behaviours
- Evidence of any other essential criteria outlined in the person specification
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Elvish Veeramootoo
- Job title
- General Manager
- Email address
- [email protected]
- Telephone number
- 01737768511
- Additional information
For further details / informal visits contact:
Elvish Veeramootoo, General Manager
Email address: [email protected]
Telephone number: 01737 768511 Ext. 2193
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