Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
NHS AfC: Band 2
Contract
Banc
Oriau
  • Rhan-amser
  • Gweithio hyblyg
Cyfeirnod y swydd
301-SouthAdmin-5355003
Cyflogwr
Staffordshire and Stoke-on Trent Integrated Care System
Math o gyflogwr
NHS
Gwefan
Lancaster Building
Tref
Staffordshire
Cyflog
£22,383 Per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
31/12/2024 23:59

Teitl cyflogwr

Staffordshire and Stoke-on Trent Integrated Care System logo

Bank Administration Assistant (South Staffordshire)

NHS AfC: Band 2

Trosolwg o'r swydd

A fantastic opportunity for anyone looking to work bank shifts over the coming months, supporting the local health and care community.

Flexible hours and working patterns available, dependent upon assignment. - Various locations across East Staffordshire - Burton, Uttoxeter & Tamworth

We are looking for friendly and caring individuals with some experience of administrative or reception work, whether in a health care setting or other organisation working with the general public.

Prif ddyletswyddau'r swydd

To provide administrative support 
To take calls from patients, carers, members of the public and Health/Social Care staff. 
Adhering to policies and procedures, maintaining strict confidentiality regarding all information concerning patients and staff at all times in accordance with Caldicott Guidance and Data Protection Act 1998. 

Gweithio i'n sefydliad

About the Staffordshire & Stoke-on-Trent People Hub:

We work in partnership with NHS Trusts and care organisations across Staffordshire and Stoke-on-Trent, finding the right people for the right job roles in response to local needs. You’ll be joining a hub of likeminded people ready to help and support the local health and care economy. You will have access to a variety of job opportunities of varying length; some roles may be up to 12 months whilst others are more ad hoc and in response to urgent requests.

Eligibility

  • Previous NHS experience is welcomed, but not essential
  • Knowledge of EMIS, RiO and SystmOne welcomed, but not essential

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

  • To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties due to old age, hearing loss, pain, fear, and language or learning difficulties. Information must be communicated using relevant speed, accuracy, tact, understanding and confidentiality. 
  • To work as part of a team and individually to provide high quality referral services and provide cover when needed during times of staff absence or annual leave.
  •  To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.
  • To appoint, cancel and rearrange appointments as required using the (Rio) Referral system.
  •  To answer telephone enquiries from members of the public and other healthcare.
  • To work process letters as appropriate in relation to booking.
  • To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.
  • To manage the day-to-day running of clinics ensuring they are used to capacity.
  •  The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT.
  • Recording accurate, confidential, and sensitive patient information.
  • Methodical and able to work under pressure.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • Good Standard of education
Meini prawf dymunol
  • RSA11, Business Administration NVQ level 2 or equivalent.

Experience

Meini prawf hanfodol
  • Previous experience of office and Administration procedures
Meini prawf dymunol
  • Rio, System1, EMIS Experience
  • Microsoft Office

Skills

Meini prawf hanfodol
  • Good interpersonal skills / ability to communicate verbally
  • Demonstrate an understanding of confidentiality issues regarding patients, staff and sensitive Trust matters

Bathodynnau ardystio / achredu cyflogwyr

Apprenticeships logo

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
The Recruitment Team
Teitl y swydd
N/A
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg