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Job overview

Service Manager

CYP Mental Health Function - Access

Base: Across South Staffordshire

Hours: 37.5

Band 8a

12 months fixed term

This is an exciting time to join the CYP Mental Health Function following on from a restructure in April 2023. With a significant investment in our funding and an ongoing transformation project around a Single Point of Access there are plenty of opportunity for individuals to make real, meaningful changes to our families and young people. 

This post is for an experienced full time Service Manager at a band 8A. The services covered within this role are; Mental Health Support Teams in Schools, Children and Young Peoples Single Point of Access and our system wide participation team - all of which have their own leadership structure to support.

We are looking for someone personable, innovative and experienced in leading change throughout services. We are looking for a competent, emotional intelligent leader who is able to engage teams and keep our families at the centre of all decision making.

The Service Manager will have responsibility for a cluster of teams within a Service Function.  Working as part the senior leadership team in CYP Mental Health, including their clinical and professional leads, they will be responsible and accountable for effective service line management, operational delivery, workforce, quality and safety for their teams. 

Main duties of the job

Engagement, Leadership and People Management Responsibilities

• Line management of team leads
• Ensuring the service is a great place to work, embedding a devolved culture, ensuring we respond to listening into action feedback.
• Role modelling MPFT behavioural framework to colleagues within their services.
• Working collectively as part of a leadership team for the care group to ensure integration of services across functions, geographies and pathways.

Human Resource Management

• Undertake supportive and effective line management of those staff reporting directly to them.
• Manage in a methodical manner, holding Team Leads to account; address and manage poor performance as it is encountered.
• Ensure that all staff have access to appropriate line management and clinical supervision in line with Trust policies.
• Ensure colleagues receive an annual appraisal and personal development review in line with Trust policy.
• Ensuring training needs are identified and colleagues receive appropriate training in line with statutory and mandatory obligations, key strategic areas of need for the care group and in line with service delivery priorities.
• Ensuring appropriate recruitment, retention and training of colleagues within their area of responsibility
• Undertake effective workforce planning, including succession planning and training and development planning to ensure the workforce has the necessary skills and knowledge to meet changing service needs and Care Group business plans.

Working for our organisation

By joining Team MPFT, you will be helping  your communities and in return for this, we will support you by; 

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, milage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.