Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday working 8.30-4.30)
- Job ref
- 190-7460-DIR
- Employer
- Sheffield Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Northern General Hospital
- Town
- Sheffield
- Salary
- £22,816 - £24,336 pa/pro rata for part time staff
- Salary period
- Yearly
- Closing
- 20/05/2024 23:59
Employer heading
Wheelchair Service Admin Officer
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
An exciting opportunity has arisen to be part of the administration team in The Wheelchair Service Team. The team is responsible for the assessment and provision of standard wheelchairs and special seating. The service operates from the Mobility and Specialised Rehabilitation Centre (M&SRC) and is part of the Specialised Rehabilitation Services (SRS) directorate.
The Wheelchair Service Officer role within the Wheelchair Service is varied and challenging. It involves interacting with patients over the telephone and face to face, understanding patient’s needs and learning about new equipment being prescribed to patients.
The job also involves a wide range of administration duties including recording and maintaining information on the Wheelchair Service database.
You will be responsible for prescribing standard chairs; triaging referrals; arranging the supply, repair, modification and collection of equipment; action requests for home visits and checking invoices. You will also liaise with patients about Personal Wheelchair Budgets and how they can access these.
Main duties of the job
The purpose of the role is to provide administrative support to the Wheelchair Services Team. Tasks will include prescribing standard wheelchairs, providing patients with information regarding Personal Wheelchair Budgets and other general admin duties. This also involves liaising with suppliers and approved repairers as well as with patients, both face-to-face and over the telephone.
You will be expected to support provision of the highest standard of care to all patients and contribute to the overall efficiency and development of the service.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Qualifications
Essential criteria
- Educated to GCSE Grade C/4 English and Maths or above or equivalent qualification/experience
Desirable criteria
- ECDL Parts I and II
- Customer Care Training
Experience
Essential criteria
- IT literate
- Good written and verbal communication skills.
- Effective interpersonal skills
- Demonstrate a tactful understanding when dealing with a variety of people and situations
- Ability to work under pressure
Desirable criteria
- Previous NHS experience.
- Wheelchair knowledge Disability Awareness
- ECDL Training (ongoing or completed).
Further Training
Essential criteria
- Internal Computer Systems
Special Skills/Aptitudes
Essential criteria
- Ability to prioritise work
- Ability to work on own initiative
- Ability to work as part of a team
- Excellent interpersonal and communication skills
- Methodical working procedures
- Understanding of need for patient confidentiality
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Glenn Carlin
- Job title
- Operational Manager
- Email address
- [email protected]
- Telephone number
- 0114 2714896
List jobs with Sheffield Teaching Hospitals NHS Foundation Trust in Administrative Services or all sectors