Job summary
Employer heading
Ward Receptionist
Band 2
Job overview
As part of a friendly professional team you will be responsible for greeting patients at reception, checking and updating personal details, using Careflow and other relevant clinical systems, while maintaining patient confidentiality. You will work closely with the wider multi-disciplinary team on Harvey One ward. You will liaise and book appointments with outpatient services for patients following their orthopaedic surgery. You will have good organisational skills and an excellent telephone manner. You must be able to manage your work load and prioritise effectively as well as having good communication skills and will be professional at all times. You must be committed to a high standard of patient care and safety
To undertake all extra clerical duties attached to the post and to work in other areas and across site if required.
Main duties of the job
To provide a welcoming and friendly reception to patients, visitors and members of the Multi-Disciplinary Team.
Deal with enquiries in person or by telephone in an efficient and polite manner.
To create and file health records
To maintain confidentiality of patient information – following the I.G Code at all times.
To locate and retrieve health records from around the Trust.
To organise Interpreting Services as required.
To accurately maintain hospital computer systems.
To organise patients to attend follow-up appointments.
To ensure that the reception area is clean and tidy.
To undertake all extra clerical duties attached to the post.
Working for our organisation
With over 19,000 staff, we are one of the biggest employers in the City with a central role in supporting the health and well being of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job in to a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic or Disabled as we are striving to be better represented at NUH.
Harvey One ward is open 24/7, we are looking for a positive and enthusiastic individual who is able to work Wednesday - Friday 15:00 - 19:30 and Saturday 07:00 - 15:00.
Detailed job description and main responsibilities
Please see the attached the Job Description and Person Specification for key duties and responsibilities.
Please do come and have a look around the unit if you consider applying for our job.
Person specification
Training and Qualifications
Essential criteria
- Able to demonstrate an acceptable standard of literacy and numeracy skills
Desirable criteria
- GCSEs or Equivalent in English & Maths to grade C or above
Experience
Essential criteria
- Experience in Customer Service or Reception/Office duties
- Experience of working within a team
Desirable criteria
- Typing experience/RSA/Ability to use computer systems
- Experience in an Acute Hospital Trust
- Knowledge of hospital computer systems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Julia Holmes
- Job title
- Ward Manager
- Email address
- [email protected]
- Additional information
For further information and/or to arrange an informal visit please contact Deputy Sisters Jeanette Irving, Sienna Malagad or Mairead Dobbin.
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