Job summary
Employer heading
Outpatient Co-ordinator
Band 4
Job overview
An exciting opportunity has arisen in the Audiology Department based at Ropewalk House, in the centre of Nottingham, for a full time permanent position supporting our busy Audiology outpatients service.
We are looking for a well-motivated and pro-active individual who is able to adapt quickly to new roles/tasks and works well within a team.
The successful candidate will work as part of the Audiology administration team in conjunction with the Audiology clinical team.
Main duties of the job
The post-holder will work alongside another outpatient co-ordinator, closely with the admin team, service manager and clinicians to ensure the quality of the service throughout a transitionary period.
The post is an outpatient co-ordinator role with a focus on supporting the clinical rota and the day to day line management support of the admin and clerical team. The post-holder will also be responsible for overseeing the booking of appointments and procedures, ensuring referrals are dealt with efficiently and that targets are met. The post-holder will oversee clinic cancellations and ensure necessary reductions are made in response to clinical staff absences.
You should be competent in the use of computer systems, including ERS, Microsoft packages, Medway PAS and NOTIS and will have previous experience of working with rotas.
Working for our organisation
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Detailed job description and main responsibilities
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Person specification
Training and Qualifications
Essential criteria
- A-C grade GCSEs or equivalent including English and Maths
- Evidence of a commitment to continued learning
Experience
Essential criteria
- Microsoft Office, Medway PAS and ERS
- Experience of managing a team
- Proven experience of working in an admin/clerical environment
- Experience of adding rotas
Desirable criteria
- Experience of supervising a team
Communication
Essential criteria
- Clearly and accurately convey information to different audiences
- Ability to deal with conflict in a diplomatic manner
- Excellent communication and customer care skills
Analytical and Judgement
Essential criteria
- Ability to recognise and advise senior managers on operation issues affecting waiting lists and capacity
- Able to suggest solutions to complex issues
- Display initiative
Planning and Organising
Essential criteria
- Demonstrate an ability to organise and manage a busy workload
- Ability to multitask
- Display attention to detail
Physical Skills
Essential criteria
- Constant use of IT equipment and long periods sitting at a keyboard.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Mandy Brown
- Job title
- Service Manager-Audiology
- Email address
- [email protected]
- Additional information
Informal visits are welcome and can be arranged by contacting Mandy Brown, Audiology Service Manager.
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