Skip to main content
Please wait, loading

Job summary

Main area
Ambulatory Care - Admitted Care
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday-Friday between 06:45-17:00)
Job ref
164-6216322
Employer
Nottingham University Hospitals NHS Trust
Employer type
NHS
Site
Queens Medical Centre
Town
Nottingham
Salary
£22,383 per annum
Salary period
Yearly
Closing
23/05/2024 23:59

Employer heading

Nottingham University Hospitals NHS Trust logo

Ward Receptionist

Band 2

Job overview

This is an exciting opportunity for a Ward Receptionist to join a friendly and hardworking team that are dedicated to the  delivery of high quality safe care. The post is based on the new Queens Admissions & Discharge Unit (QADU), based at Nottingham University Hospital, Queens Medical Centre Campus.

As the Ward Receptionist, you will be the first point of contact for patients and visitors when entering the ward so a friendly, welcoming smile and excellent communication skills are essential.

As a caring and positive person, you will need to be able to work as part of an established team, have the ability to work flexibly and be committed to ensuring the smooth running of reception.

We are looking for an individual who is self-motivated, content with working in a busy environment with the ability to work under pressure and who has good time management skills.

You must have excellent written and oral communication skills with the ability to work autonomously and as part of a team. It is essential that you act professionally at all times and promote the Trust's values & behaviours.

Main duties of the job

In addition to the above summary, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Tasks will include but not be limited to fulfilling all necessary reception, clerical, administrative and general tasks required to facilitate and record patient   information using hospital systems. Staff are expected to be courteous and considerate at all times and have excellent customer care skills.

After appropriate training, the post holder will be required to utilise the hospital Medway PAS computer system to capture and update necessary data, tracking patients through the unit from arrival to discharge, and preparation of patient notes in readiness for their treatment.

The role requires close liaison with other services within NUH and the provision of a courteous, reliable and quality consumer service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations. Strong communication and a professional telephone manner are essential.

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH

Detailed job description and main responsibilities

Please read the attached Job Description and Person Specification for further details about the role on offer.

Person specification

Training & Qualifications

Essential criteria
  • Good Standard of Literacy, Numeracy and IT skills

Experience

Essential criteria
  • Customer Service Experience
  • Experience of team working
Desirable criteria
  • Experience of working on a reception desk

Communication & Relationship Skills

Essential criteria
  • Strong communication skills
  • Ability to build strong working relationships with staff at all levels

Planning & Organisation skills

Essential criteria
  • Able to organise own workload following a period of induction
  • Ability to work flexibly

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyAge positiveadded for NUHArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Frances Eyre
Job title
Service Manager
Email address
[email protected]
Telephone number
07812 278021
Additional information

Ricky Morgan - Queens Admissions & Discharge Unit Coordinator 

[email protected]

Apply online nowAlert me to similar vacancies