Crynodeb o'r swydd
Teitl cyflogwr
Clinical Support Team Administrator
Band 3
Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.
YOUR APPLICATION
It is important that you complete a formal application form as CV’s alone will not be accepted.
We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [email protected].
PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.
Trosolwg o'r swydd
The Norfolk & Waveney Under 18 Eating Disorders Service are looking to recruit a friendly and experienced Clinical Administrator to support the Eating Disorders Intensive Treatment Team (EDITT). This role would suit somebody who is outgoing and confident, with the organisational skills to manage their own workload to support the needs of the service.
Based at the Lighthouse Centre in the beautiful Hellesdon Hospital grounds, duties include greeting service users and their families, responding to enquiries over telephone and e-mail, processing referrals, maintaining patient records, generating letters, producing documentation, taking and distributing minutes, and placing food and supplies orders. Each day is different, and there may be a requirement for management support and data work. The EDITT service is in the early stages of expansion, so the role will also involve administrative tasks related to this exciting project.
You will be joining a multi-disciplinary team of skilled professionals that are passionate about supporting children and young people with eating disorders, aided by a small group of dedicated administrators, in a positive and sociable working environment. If you are interested in learning more about the role or the team, please e-mail [email protected] or [email protected]
Prif ddyletswyddau'r swydd
You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience.
Customer service skills and full administration experience will be essential for this role. Audio typing skills would be beneficial as our Consultants may use digital audio equipment for their correspondence from time to time. The post hold will also be expected to attend meetings as required, take minutes to a high standard and follow up on any actions as necessary.
You will be joining a dedicated friendly team. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage but is not essential as full training will be provided.
Essential criteria: Previous administration experience, use of ICT applications/packages. Experience of working in a busy office and extensive knowledge of all Microsoft packages. Experience of using digital dictation for medic letters is desired, but training will be given. Diary management and minute taking skills are essential.
Gweithio i'n sefydliad
This is an exciting time of Transformation of Mental Health Services in Norfolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed.
Do you have the passion, ambition and creativity to help us to reach our ambition to develop our Services? We would love to hear from you.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
The role will focus on supporting the clinical team, including doctors, with entering and maintaining information to patient records as well as supporting service users with queries or other needs by telephone. To provide the best service to our Service Users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Some of the benefits you can expect:
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service
- NHS discounts and many more.
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Please visit our Facebook and Twitter page @NSFTjobs
* Previous applicants need not apply *
Manyleb y person
Qualifications
Meini prawf hanfodol
- NVQ 3 Business Administration or equivalent or working towards.
- NVQ 2 Customer Services or working towards.
Experience
Meini prawf hanfodol
- Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
- Working on own initiative with minimal supervision.
- Ability to work with senior members of staff across a large organisation.
Knowledge
Meini prawf hanfodol
- Maintaining administrative / secretarial systems
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Amy Moore
- Teitl y swydd
- Business Support Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 07721117245
- Gwybodaeth i gefnogi eich cais
Jen Glas
Senior Administrator for the Eating Disorder Service
Rhestr swyddi gyda Norfolk and Suffolk NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector