Neidio i'r prif gynnwys
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Crynodeb o'r swydd

Prif leoliad
Receptionist
Gradd
Band 2
Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
350-TWS6264524
Cyflogwr
Mersey Care NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
various life rooms sites
Tref
Liverpool
Cyflog
£22,383 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
26/05/2024 23:59
Dyddiad y cyfweliad
07/06/2024

Teitl cyflogwr

Mersey Care NHS Foundation Trust logo

Life Rooms Receptionist

Band 2

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Trosolwg o'r swydd

The Life Rooms is one of Mersey Care NHS Foundation Trusts innovative services. Our Social Model of Health is designed to support the prevention and population health agendas by activation through learning, social prescribing and community. This model enables people to become more activated in their own health; it operates within a social approach that focuses on prevention and the enabling of community and community assets to encourage system change.

This is a permanent position based across all Life Rooms Sites, including Walton, Bootle and Lee Valley. The post holder should have their own means of transport. 

The successful candidate will join an enthusiastic, innovative, and motivated service and team dedicated to providing high quality services through a social model of health.

If you require any additional information or for an informal discussion, please contact.

[email protected] 

Prif ddyletswyddau'r swydd

We have an exciting opportunity to join The Life Rooms team as a Life Rooms Receptionist. The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment and will work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction.

Gweithio i'n sefydliad

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations. 
-Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.
-Sorting and distribution of mail to all departments.
- Manage and maintain stock levels and ordering supplies.
-Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary.
- Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.
-Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
-To participate in meetings as required.
- To ensure a professional approach to work maintaining confidentiality throughout.
- Generally monitor security within the building.
-Ensuring reception and waiting areas are kept clean, tidy and safe.
- Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy.
- Staff may be required to work from other bases within the organisation.
-The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
- The post holder shall follow all the policies and procedures of the organisation.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • GCSE or NVQ2 or equivalent, or equivalent experience.
  • IT literate.

Knowledge, Skills and Experience

Meini prawf hanfodol
  • Effective communication and interpersonal skills.
  • Ability to work effectively within teams.
  • Ability to work in a confidential and sensitive manner.
  • Ability to plan, prioritise and schedule work
  • Self-motivated
  • Able to work on own initiative
  • Able to work with attention to detail.
Meini prawf dymunol
  • Proven knowledge of word processing, spreadsheet and email software.

Values

Meini prawf hanfodol
  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

Bathodynnau ardystio / achredu cyflogwyr

Veteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleCare quality commission - GoodArmed Forces Covenant Gold AwardCTP The Ministry of Defence partnering with Right ManagementDisability confident employerStep into healthArmed Forces Covenant

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
vicki McGuinness
Teitl y swydd
Business Support Manager
Cyfeiriad ebost
[email protected]
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg