HealthJobsUK

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Technical Architecture

• Provide infrastructure architectures that align to the business requirements and the organisational strategy.
• Ownership of the Infrastructure architectural blueprint, strategic planning, and outcomes.
• Financial forecasts and plans for Infrastructure services.
• Management, governance, and control of the infrastructure technology architecture for the Trust.
• Creation of reusable infrastructure service architectures that drive business value through consolidation of technology.
• Ownership of the Trusts infrastructure service technology landscape and evolution.
• Management of the Infrastructure service architectural review boards and governance processes, ensuring they are followed for infrastructure architecture.
• Assurance that Infrastructure service architectures are fit for service and the technology provided meets the requirements of the digital service organisation.
• Ensure that infrastructure service architectures are transitioning to safe, secure services that mitigate all known risks.
• Infrastructure service architectural reporting and compliance management.

Operational / Technical

• Manage and resolve primarily third line incidents assigned to the teams by the Service Desk in accordance with the Incident Management process. These incidents are by definition highly complex and require specialist knowledge. This may require prolonged analysis and interpretation of highly complex system files and/or statistical reports, to determine the root cause and provide adequate steps to resolve the problem. May also be required to manage and resolve some 1st and 2nd line incidents.
• Delegate incidents or work on incidents to other members of the Digital Services Team.
• Raise and submit RFCs in accordance with the Change Management Process for all minor/major changes to Digital systems. Also represent these changes at the Change Advisory Board and provide specialist advice on other changes to the members of the CAB.
• To ensure that Service Level Agreements are established and developed between internal senior Trust management, external NHS & Non-NHS organisations, as well as third party Suppliers. To establish service performance KPIs to monitor the availability and capacity of systems and external suppliers and regularly report on performance levels to the senior management within Digital Services.
• To manage, develop and build third party relationships with external suppliers and key internal stakeholders to ensure a high level of customer service.
• To ensure strong business support processes are in place and fully adopted for incident and problem management and to act as the central point-of-contact for service escalations and any major outages in the Data Centre ensuring senior management are kept fully informed.
• To act as custodian of the production environments, ensuring that any changes to the production environments have no adverse impact on business operations.
• Maintain service excellence whilst continuously driving improvements in operational service quality and seeking opportunities to reduce operating costs.
• To ensure adequate and regularly tested continuity plans are available to be used in the event of a disaster.
• To be the infrastructure lead for Digital Projects that have network/telecoms infrastructure elements and ensure new systems are integrated within the existing infrastructure in an efficient and effective manner.
• To maintaining continuity of service on a 24-hour, seven-day week, 365 days a year basis, ensuring all servers are operating within specified tolerance levels and that in the event of a disaster all services can be re-established quickly without the loss of functionality.
• To investigate new technologies and recommend strategy to management of new technologies that lead to efficiencies for the organisation.

Planning

• To plan and manage the effective implementation of infrastructure and software to support the goals of the organisation.
• To develop and maintain network/telecoms strategies which facilitate the delivery of high-quality resilient service levels to all IT users and that keep pace with local and national service developments.
• To prepare and undertake acceptance test plans for all new services.
• To contribute to the production of investment/business cases for the continued support and enhancement of the network/telecoms infrastructure to ensure new business requirements can be met.
• To evaluate new hardware and software products and services, and to identify opportunities for improving value for money through the deployment of these new technologies.
• Develop and maintain an overall programme plan for the network.
• Develop and maintain an overall service improvement plan for all areas of responsibility.
• Ensure all projects / implementations follow the PRINCE2 methodology and the department’s change management processes.
• Undertake project/development/implementation appraisals, ensuring that lessons learnt are shared and any necessary changes in policies/procedures are implemented for future projects/pieces of work.
• Manage risks and maintain a risk log.
• Manage issues and maintain an issues log.

Delivery of Services

• To communicate and work effectively within Digital Services, users, and suppliers to ensure successful implementation of systems and servers in line with agreed quality standards, timescale and budget.
• To manage the team, planning workload and optimising the balance between, best use of resources, the meeting of user demands and the maintenance of service levels.
• Maintain a robust infrastructure and develop in line with the Digital Strategy.
• To manage devolved elements of the capital budget, the revenue budget and other infrastructure project budgets.
• To manage the central purchasing function for all network/telecoms products and services
• To develop, maintain and monitor work plans for areas of responsibility. Such plans will be subject to change as departmental and organisational prioritises shift.
• To manage third party suppliers installing systems and servers within the data centre
• Negotiate maintenance and support contracts with third party suppliers, defining contract structures to ensure appropriate service levels are achieved at minimum cost.
• Provide technical leadership and serve as key liaison between system suppliers, users, managers, Digital Services, other stakeholders in defining and delivering their network/telecoms requirements.
• To consider the impact of implementations on service delivery and patient care and agree the most appropriate time for infrastructure to be installed or decommissioned for repair or replacement.
• To monitor overall performance by utilising statistical information derived from the deployed management tools.
• The formulation and management of sound back up strategies to ensure adequate fallback in the event of a disaster.
• To Manage the physical environment for the Trust’s network and telecoms infrastructure and proactively manage transition of services between facilities.
• Ensure that the department is customer focused and responsive to the needs of the Trust.
• To be responsible for creating a proactive user support environment, with an emphasis on effective delivery and the creation of a culture based on excellent customer service.
• To regularly ensure that audits of service delivery are undertaken within the department and formally report on findings to the appropriate committee.
• Maintain detailed records of departmental documentation, including lessons learnt, having them available for examination as required to authorised parties.
• Ensure all projects and significant pieces of work have appropriate project management methodologies applied to them.
• Adopt and maintain ITIL service delivery and industry best practice standards.
• Ensure communication between areas of responsibility and end users is effective.
• Maintain a robust infrastructure and develop in line with the Digital Strategy
• Perform a problem analyst role including:

1. Analysis and reporting of incident trend data to identify and eliminate the root cause.
2. Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure.
3. Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage the issue through to resolution.
4. Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.
5. Facilitating and coordinating technical meetings
6. Manage the root cause analysis between technical teams.
7. Initiating actions to fix interruptions to service caused by errors/faults in the IT infrastructure.
8. Production of statistics and reports to demonstrate performance of the problem management process.

Collaborative Working

• Liaise with national NHS bodies and their accredited commercial agents to determine how the national standards required to support the any national initiatives should be implemented within the Trust.
• Liaise with other organisations within the North West to facilitate the interoperability of services between organisations.
• To work collaboratively with service heads within Digital Services and within all Divisions of the Trust