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Job overview

An exciting opportunity has arisen within the GMMH Urgent and Emergency Care Group. The GMMH All Age Crisis Helpline is an evolving service, to come into line with the NHS Forward Plan for Mental Health. You will be instrumental in developing our service.

We work in collaboration with Greater Manchester Police (GMP) and Northwest Ambulance Service (NWAS). The Band 6 practitioner will rotate between the GMMH All Age Crisis Helpline and the Emergency Operations Centre in Manchester (EOC). The helpline practitioners have Trusted Assessors Status, this allows staff to refer service users direct to HBTT (Home Based Treatment Team) thus avoiding attendance to A&E Departments. Our aim is to reduce A&E presentations, by completing thorough risk assessments and sign posting service users to a more appropriate service that will meet their care needs, this means less waiting times for mental health assessments and a quicker response to their mental health crisis.

The service operates 24 hour 7 days a week, 365 days per year and practitioners will need to work within a 24-hour shift pattern. The service is based in the GMMH Patient Flow Service in Old Trust HQ on the Prestwich Hospital site in Prestwich.

The post holder will be qualified and be a member of their professional governing body, this will be a registered Mental Health Nurse, registered Mental Health Social Worker or Registered Occupational Therapist.

Main duties of the job

The role of the Mental Health Practitioner is to receive all calls and be able to provide immediate support, expert advice, signpost service users to the most appropriate service, assessment, and brief interventions where appropriate via mainly the phone. The Practitioner will have access to service user’s electronic clinical record and will ensure liaison with the service users’ existing services the following day via clearly defined routes. 

The Mental Health Practitioner will be part of a shift team who work together for discussion and support.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.