Job summary
- Main area
- Adult Community Physical Health Services
- Grade
- Band 3
- Contract
- Fixed term: 6 months
- Hours
- Part time - 15 hours per week (Friday availability essential, remaining hours flexible)
- Job ref
- 277-6118082-CPH-A
- Employer
- Oxleas NHS Foundation Trust
- Employer type
- NHS
- Site
- Memorial Hospital
- Town
- Woolwich
- Salary
- £27,129 - £28,649 pa inc
- Salary period
- Yearly
- Closing
- 07/05/2024 23:59
Employer heading
Greenwich Care Homes Complex Case Management Team Administrator
Band 3
Job overview
The Greenwich Care Homes Complex Case Management Team are seeking an enthusiastic administrator to join the team. The Service is currently in a pilot stage which provides a comprehensive assessment and care planning to ensure patients receive the optimal health services and support, reducing avoidable non elective admissions to hospital and maintaining care in their home.
Main duties of the job
To provide efficient and comprehensive administration to the Greenwich Care Homes Complex Case Management Team. This involves processing referrals to the service ensuring appropriateness and accuracy of information. Ensure that all computer systems and databases are up to date with relevant information. Co-ordinate Multidisciplinary meetings between a variety of organisations. The post holder will be expected to act as a central point for information and communication for the team
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
We have distinctive values at Oxleas - We're Kind, We're Fair, We Listen, We Care. Oxleas were also listed as one of best Places to work by the Sunday Times.
Our values are very important to us.
Detailed job description and main responsibilities
Successful applicants will have experience in customer-care, preferably in a health or social care setting. As the initial point of contact for telephone callers, you will provide advice and information to members of the public, service users and professionals throughout the health and social care network. A professional, friendly and efficient telephone manner is essential along with an ability to deal with a diversity of people, who could be upset or challenging, in a sensitive and polite manner.
You will need excellent organisational skills to manage a busy and varied workload. An excellent working knowledge of IT packages is essential, as is your experience in working with databases. A working knowledge of RIO or Mosaic would be an advantage. The post will include processing referrals to the service and ensuring information is up to date. The post holder will also take a key role in co-coordinating multidisciplinary meetings between partner organisation’s and ensuring that relevant documents are ready for meetings.
Person specification
Experience
Essential criteria
- NHS or social care admin experience
Qualifications
Essential criteria
- English GCSE pass or equivalent
Knowledge
Essential criteria
- Range of computer programs and use of MS Teams
Experience
Desirable criteria
- Use of Rio
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Michel/Leianndra Dinnall
- Job title
- Complex Case Managers
- Email address
- [email protected]
- Telephone number
- 07765 717988
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