Job summary
Employer heading
Patient Outcome Data Advocate
NHS AfC: Band 3
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients
- Rated Good by the CQC
- Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
- Our Research and Innovation Centre works closely with our main academic partner, University College London
- Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
- Further major redevelopment underway across the Stanmore site – improving and modernising our facilities to maintain our position as the UK’s leading centre for orthopaedic medicine
- In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
- Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH’s journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
- Patients first, always
- Excellence, in all we do
- Trust, honesty and respect, for each other
- Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon.
Job overview
An exciting opportunity has arisen for a driven, motivated and detail orientated individual to join the Patient Outcome Data Team at RNOH.
The team is responsible for collecting PROMS (Patient Reported Outcome Measures) using a designated software.
The post holder will act as a point of contact for all PROMs queries and support the collection of outcome data from patients using the Trust’s chosen software packages. The post holder will be accountable for assisting patients with their PROMs from the first to the end point of their pathway. There might be some face to face contact with patients to enable them to complete their PROMS on a mobile device in clinic.
Main duties of the job
Role specific:
- Ensure all New and Admitted patients (Baseline and Pre-op pathways) booked for the following week have been added to Pathpoint and notified/reminded about their PROMs
- Ensure all patients that require assistance in completing their questionnaires have been supported in a sensitive and compassionate way
- Ensure all follow up patients (Post-op and Conservative pathways) have been notified and reminded
- Track the received questionnaires and make a telephone reminder contact with all patients that have not completed their PROMs
- Liaise with other departments to ensure all patients have been supported with their queries
- Proactively manage PROMs pathways, taking initiative to improve overall response rate and escalate any potential challenges to the POD team leader
General Administrative:
- Ensure Trust systems are updated with patient information and that data quality is maintained at all times
- As first point of telephone and email contact, to deal sensitively with patients and carers who have high levels of anxiety and aggression caused by pain or limited mobility, using sensitivity and patience when questioning in order to gain a clear understanding of their enquiry.
- Be skilled in communicating with patients of all ages and cultural backgrounds who have a range of physical, psychological and language barriers to understanding.
- Maintain the strictest confidentiality of all patient information.
Please refer to the attached Job Description for more details.
Working for our organisation
oyal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients.
RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility.
For more information, please access the following link: https://www.rnoh.nhs.uk/
Detailed job description and main responsibilities
Please refer to the attached Job Description and Personal Specifications.
Please note this post is subject to a 6 month probationary period (This does not apply to internal applicants).
Person specification
Communication & Relationship Skills
Essential criteria
- Able to communicate effectively with colleagues, clinical staff, managers, patients and carers of all ages including those for whom English is not a 1st language
- Experience of dealing with awkward clients
Desirable criteria
- Communication training/qualification attended
- Able to communicate in a variety of ways including report writing, face to face and on the phone. This includes legible handwriting
Knowledge, Training & Experience
Essential criteria
- Knowledge of hospital information systems and data flows
- Knowledge of data protection and confidentiality issue
- GCSE English and Mathematics at grade C or higher
- Experience in the use of digital technology to underpin management processes in an organisation
- Experience of dealing with awkward clients.
- In-depth IT skills in Microsoft Windows systems, Office and applications
Desirable criteria
- Sound understanding of medical terminology, anatomy and physiology
- Good general knowledge of IT concepts, principles, systems and applications
- An ability to approach technical problems logically, identify the root causes of problems
- Experience in the provision and management of IT services within a large organisation
Analytical & Judgment Skills
Essential criteria
- Able to comprehend, analyse and evaluate information including good problem solving ability
- Experience in the use of digital technology to underpin management processes in an organisation
Desirable criteria
- Creating reports including word processing and meaningful tables, diagrams and charts
Planning & Organisational Skills
Essential criteria
- Ability to prioritise and organise tasks enabling a flexible approach to work
- Ability to work under pressure
- Able to achieve departmental and personal performance targets
IT skills
Essential criteria
- Knowledge of hospital information systems and data flows
- In-depth IT skills in Microsoft Windows systems, Office and applications
Responsibility for Equality, Diversity and Inclusion
Essential criteria
- Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Responsibility for Policy/Service Development
Desirable criteria
- Taking part in service development/improvement
Responsibility for financial & physical resources
Essential criteria
- Ability to show due consideration when using hospital resources
Responsibility for Research & Development
Essential criteria
- Ability to demonstrate an interest in using data for research and development projects
Desirable criteria
- Experience working with data in research is beneficial
Freedom to Act
Essential criteria
- Confidence to escalate concerns via appropriate channels
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Silvia Slavova-Atanasova
- Job title
- Patient Outcome Data Team Leader
- Email address
- [email protected]
- Telephone number
- Ext number 3780
- Additional information
For any queries regarding the role, please call my extension or send me an email.
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