Job summary
Employer heading
SPA Administrator
NHS AfC: Band 3
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
We currently have excellent opportunities for a full time band 3 administrator within our Single Point of Access team. The team accepts referrals county wide seeking support for emotional well-being, mental health support, and Austim & ADHD assessments.
The successful candidates will be welcomed into a busy, motivated, and efficient team.
Main duties of the job
The post is diverse and has several components, answering incoming calls to the team, handling and coding email referrals using MS Outlook and email queries uploading referrals to patient’s electronic patient records, generate outcome letters/emails for processing and support the clinical staff with queries and administrative support.
Working for our organisation
COVID-19 Vaccination
We continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Detailed job description and main responsibilities
Key Responsibilities:
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic filing systems.
- Type letters generated by the service
- Input generic data into organisational systems or in-house records. Printing of simple reports – ie training records or basic clinical info
- Support the telephone rota
Person specification
Qualifications
Essential criteria
- qualification in administration NVQ level 2-4
- 1-2 years administrative experience
- Excellent IT skills
Desirable criteria
- has experience of working in NHS
Experience
Essential criteria
- Experience of working successfully in a team
Desirable criteria
- Examples of being part of successful team work
Skills
Essential criteria
- Administrative skills
Desirable criteria
- Administrative skills in healthcare
Knowledge
Essential criteria
- Able to communicate clearly and thoughtfully in various contexts
Desirable criteria
- Examples of communication being used effectively
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Melanie Davies
- Job title
- Admin Team Manager
- Email address
- [email protected]
- Additional information
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