Job summary
- Main area
- Paediatrics
- Grade
- Band 2 Apprentice
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 393-NMUH-1377
- Employer
- North Middlesex University Hospital NHS Trust
- Employer type
- NHS
- Site
- North Middlesex University Hospital
- Town
- London
- Salary
- £19,981 per annum inclusive of HCAs
- Salary period
- Yearly
- Closing
- 23/05/2024 23:59
Employer heading
Ward Receptionist - Paediatrics
Band 2 Apprentice
The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
The hospital has been on its present site for over 100 years and was established as an NHS trust by statute in December 1990. The Trust’s services are provided on the North Middlesex University Hospital site as well as a range of community sites across the London Borough of Enfield, including at partner hospitals. They provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London.
In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children’s community services in Enfield. It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
Job overview
We are seeking to appoint a dynamic and enthusiastic candidate to the role of Apprentice Ward Receptionist within our Paediatric Patient Services team at full time hours to provide a high level administrative service to all patients and staff within the Ocean Day Unit within our Children's Outpatient department. The weekly hours for this role are Monday - Friday 8am - 4pm with 1x day per week provided as a study day to be confirmed upon commencement.
These shifts enable the administrative function to provide a full and robust support service to the clinicians on the units in liaison with other members of the team. This role will not typically include working on bank holidays, but any that may fall on your working day would be counted as working days with an additional day AL provided during the year.
Please note
We reserve the right to close this vacancy early if we receive sufficient applications for the role. The successful applicant may not work in Paediatrics upon completing their apprenticeship should no vacancies be present.
Main duties of the job
-To be updated-
The ward receptionist is a key role within the paediatric administrative function for a number of reasons. This includes being the first point of contact for all visitors to our Paediatric Assessment Unit, maintaining all administrative functions and databases, assisting with queries from patients and visitors and escalating to clinical staffing as appropriate, and maintaining patient records as required.
This role sits within the Patient Services function of the Children’s Admin service, and uniform will be provided to the postholder and the successful candidate. The postholder will report directly to our Paediatric Team Leader for Patient Services, who will act as the first line for any and all queries.
The successful postholder must have good IT & communicational skills, and be able to deal with changing priorities and workloads, and be able to work both autonomously and as part of a wider team. Cross-cover may be required, and all administrative are trained to be able to work in all ward areas as required.
Working for our organisation
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/
Detailed job description and main responsibilities
A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.
For more information on the role, or to arrange an informal visit to the department, please contact Michelle Osborn - Paediatric Inpatient Team Leader at [email protected].
Person specification
Qualifications/Training
Essential criteria
- • GCSE in English and Math equivalent to GCSE Level C/4 or Functional Skills Level 2 or above.
Desirable criteria
- • NVQ Level 2 or above in one of the following areas; • Business Administration • Customer Service
Relevant Experience
Essential criteria
- • Experience working in an administrative setting.
- • Experience working in a multi-disciplinary team.
Desirable criteria
- • Experience working in a NHS setting.
- • Experience working in a Paediatric setting.
- • Health records experience
- • Experience of working with the general public.
Skills & Abilities
Essential criteria
- • Good communication skills with staff of varying seniority and with patients and visitors.
- • Excellent organisational skills, with the ability to manage a varying workload, and meet multiple priority deadlines.
- • Ability to work under pressure whilst not compromising work quality.
- • Demonstrate a good telephone manner and technique.
- • Able to follow Trust policies and procedures and instructions from line management teams.
- • Good Experience using key IT systems such as MS Word and Excel.
Desirable criteria
- • Good Experience of using NHS systems such as Careflow, Medway, and DictateIT.
Other requirements
Essential criteria
- • Flexible approach and attitude to the role.
- • Ability to remain professional during difficult conversations and interactions.
- • Ability to live the Trust values.
- • Ability to provide an equal and inclusive service to all staff, patients, visitors, and other service users.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Timothy Cocklin
- Job title
- Service Manager - Children & Young People Services
- Email address
- [email protected]
- Telephone number
- 0208 887 4671
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