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Job summary

Main area
Maternity
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
290-WCCS-1368
Employer
Imperial College Healthcare NHS Trust
Employer type
NHS
Site
St Mary's Hospital
Town
London
Salary
£27,515 pa inclusive
Salary period
Yearly
Closing
23/05/2024 23:59

Employer heading

Imperial College Healthcare NHS Trust logo

Clinic Clerk

Band 2

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

 

 

 

Job overview

We are looking for proactive and enthusiastic individuals to join Maternity service, with a commitment to improving patient experience in a demanding but very supportive department. The post holders will be the first point of contact for patients, and will ensure they deliver excellent customer service and patient care at all times.
You will need to be organized, a logical thinker, enthusiastic, and highly motivated.  A cheerful, caring and kind nature is essential as part of our Imperial values, delivering the best in patient experience.  The ability to communicate effectively on all levels, and with a variety of different stakeholders is imperative for this role. Candidates must also be able to multi-task and good problem solving skills are essential

Main duties of the job

To provide effective and efficient clerical and reception support to a designated clinic or clinics, ensuring that administration processes meet the needs of all service users. This may require the post-holder to work at a different site in the event of absence.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.  Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.  

 

 

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews  please view the Job Description attachment with the job advert.

Person specification

Education/ qualifications

Essential criteria
  • Good educational standard of at least GCSE in English or Maths, or equivalent

Experience

Essential criteria
  • Demonstrable customer service experience
  • Ability to prioritise work to meet tight deadlines
  • Previous clerical experience
Desirable criteria
  • Previous experience in an NHS setting

Skills/knowledge/ abilities

Essential criteria
  • Basic computer literacy
  • Ability to use initiative
  • Good organisational skills
  • Clerical skills

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Disability confident employerAccredited Living Wage EmployerNHS Rainbow Badge - BronzeWe Work Flexibly

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Mahamed Askar
Job title
Maternity Admin Manager
Email address
[email protected]
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