Job summary
Employer heading
Clinic Clerk
Band 2
Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 14,000 people, providing care for over a million and a half patients from north west London and beyond every year. We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
We are looking for proactive and enthusiastic individuals to join Maternity service, with a commitment to improving patient experience in a demanding but very supportive department. The post holders will be the first point of contact for patients, and will ensure they deliver excellent customer service and patient care at all times.
You will need to be organized, a logical thinker, enthusiastic, and highly motivated. A cheerful, caring and kind nature is essential as part of our Imperial values, delivering the best in patient experience. The ability to communicate effectively on all levels, and with a variety of different stakeholders is imperative for this role. Candidates must also be able to multi-task and good problem solving skills are essential
Main duties of the job
To provide effective and efficient clerical and reception support to a designated clinic or clinics, ensuring that administration processes meet the needs of all service users. This may require the post-holder to work at a different site in the event of absence.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ qualifications
Essential criteria
- Good educational standard of at least GCSE in English or Maths, or equivalent
Experience
Essential criteria
- Demonstrable customer service experience
- Ability to prioritise work to meet tight deadlines
- Previous clerical experience
Desirable criteria
- Previous experience in an NHS setting
Skills/knowledge/ abilities
Essential criteria
- Basic computer literacy
- Ability to use initiative
- Good organisational skills
- Clerical skills
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Mahamed Askar
- Job title
- Maternity Admin Manager
- Email address
- [email protected]
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