Job summary
- Main area
- Gender Affirmation Surgery
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 289-SC-2130
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Chelsea and Westminster Hospital
- Town
- London
- Salary
- £34,089 - £41,498 pro rata per annum incl. HCAS
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Patient Champion
NHS AfC: Band 5
About our Trust
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Our nearly 7,000 members of staff are proud to care for a diverse population of 1.5 million from the beginning to the end of life. Both hospitals provide full clinical services, including maternity, emergency and children’s, in addition to a range of community-based services across London, including our award-winning sexual health and HIV clinics.
We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for—our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in the domains of safe, effective, caring and responsive, and 'Outstanding' in the domains of well-led and use of resources.
Our facilities are among the best in the country. We invest around £10m a year in our estate and have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster. Works commence in spring 2024 on an ambitious £80m development of an Ambulatory Diagnostics Centre at our West Middlesex site.
Applications are welcomed from applicants who wish to apply for the position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
Job overview
This role is a unique opportunity to support the Trust in the development of this service, and healthcare for the trans community at Chelsea and Westminster Hospital. This includes implementing our vision of creating a high quality, patient centered service that will deliver life-changing benefits to patients. Our principles are based on patients having equal access to surgical services whatever their gender identity with reasonable adjustments to the delivery of care to match the individual’s needs and circumstances.
The role of the Patient Champion is to develop an in-depth understanding of the needs of trans patients, representing their interests in the development of gender affirming services in the Trust.
The Patient Champion will engage with the trans community to organise community forums, workshops and general channels involving trans participants. They will support service improvements by ensuring the model of care is shaped by active service user involvement, and will be able to demonstrate how this is achieved via means that are accessible, transparent and inclusive.
The role will involve working collaboratively with the clinical and operational teams to support health promotion and advocate for trans patients by building relationships with voluntary groups and third sector partners.
Main duties of the job
The Patient Champion will work across the directorate to establish effective reviews and developments of policies, guidelines and procedures where needed.
They will also play a key role in promoting respect, dignity and equality for trans people and ensure services the Trust provides are timely, responsive and tailored to their needs. The Patient Champion will promote the trans community by working alongside the clinical team in delivering effective educational training workshops.
The role will involve being a confident speaker and using presentation skills to engage with the wider Trust.
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Detailed job description and main responsibilities
- To promote patient support, advice and advocacy groups across the service.
- Work alongside clinicians and volunteers to refer and signpost patients to internal and external services, statutory and non-statutory organisations.
- To support the Directorate in meeting the requirements set out in the national service specification for Gender Dysphoria Service for Adults (surgical interventions).
- To attend Directorate level meetings as required.
- To represent the patients’ point of view at management level on internal and external committees, panels and organisations.
- To develop a strong working relationship with the TransPlus Gender Dysphoria Clinic at 56 Dean Street.
- Support the service in developing robust and regular patient experience feedback mechanisms and implementation plans.
- To support the Chair of the Patient Forum.
- To maintain an accurate and secure database of trans patients willing to engage with the Directorate to develop services.
- To organise workshops, forums, focus groups, social events.
- To establish an effective approach to publicising the Directorate’s patient focused activities.
- To advise on the development of communication and marketing materials.
Please see attached job description and person specification to this advert for further details.
Person specification
Essential
Essential criteria
- Understanding of equality and diversity and needs of people with gender dysphoria
- Ability to form professional, interpersonal relationships and maintain clear boundaries with service users in an empathetic fashion
- Ability to represent the views of trans service users in a constructive and structured manner
- Clear understanding of patient confidentiality and safeguarding
- Previous experience in user involvement or voluntary/paid work in a relevant field
- Strong interpersonal skills with the ability to lead, influence and negotiate with staff at all levels
- Knowledge of current issues related to gender identity/gender dysphoria
- Educated to GCSE level or equivalent
Desirable criteria
- Knowledge and experience of working in an NHS environment
- Experience of arranging and managing meetings/focus groups/patient forums
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Emily Hopwood
- Job title
- Junior Service Manager– Gender Affirmation Surgery
- Email address
- [email protected]
- Telephone number
- 07887 754031
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