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Detailed job description and main responsibilities

UHL are working in partnership with the Specialist End of Life Charity, the Anne Robson Trust to attract, recruit , train and manage a dedicated team of volunteers to support End of Life Care. To commence and establish a Volunteer at Life’s End (VALE) service working closely with the Anne Robson Trust, who will provide comprehensive training and support; and also to work closely with the palliative care service

• To ensure that volunteers are trained to required standard, maintaining up to date records and ensuring the H&S and other legislation is adhered to at all times.
• To exercise confidentiality and discretion at all times in relation to the duties of the post and any information to which the post holder may have access, ensuring that the data protection act and Trust policies are adhered to.
• To work in a manner that respects the cultural diversity of our population and respects the human rights of individuals ensuring people are not discriminated against through age, sexual orientation, disability etc.
• To ensure that the recruitment of volunteers is inclusive and closely monitored to meet the needs of both the individual volunteers and the Trust.
• To plan recruitment in line with Trust and National priorities.
• To place VALE volunteers in areas appropriate to their individual and Trust needs and priorities in a timely and safe manner, ensuring that accurate information is given and records maintained.
• To work closely with the Anne Robson Trust, Palliative Care Services, Wards, Departments, and Clinics, to ensure that areas of greatest need are served by first and to promote the VALE services to all wards and departments.
• To work with staff who have direct contact with VALE volunteers to ensure that volunteers are valued and recognised as part of the team by all staff and that good practice standards are followed when working with volunteers and that they are utilised to their full potential.
• To take the lead in the retention of VALE volunteers through training, placing and supporting volunteers appropriately and supporting and recognising the contribution of volunteers.
• To carry out disciplinary interviews on volunteers and respond to volunteer grievances where necessary and in line with Trust policy
• To work as part of the Volunteer Services Team supporting agreed Trust Volunteer Service Objectives and contributing to other areas of volunteer provision across the Trust when required.
• To provide cover and support for other Volunteer Projects and services within the Trust when required.
• To be responsible for accurate recording of relevant data and monitoring and evaluating the delivery of the VALE service
• To maintain accurate records and a database of volunteer details to use for information, monitoring, evaluation and statistics required for the production of reports.
• As part of the Volunteer Services team promote and publicise the VALE service both internally and externally through mail shots, attendance at  events, talks and displays
• To liaise with all levels of staff to ensure effective communication is maintained and that a framework is in place to ensure that VALE volunteers are inducted to areas and supported appropriately.
• To be responsible for the development of the service in line with Trust and National priorities to meet identified needs.
• To carry out risk assessments on, VALE volunteer roles and and reassess as necessary.
• To undertake thorough investigations should an incident or accident occur and provide a detailed report.
• To organise and deliver appropriate training in line with Trust Standards for volunteers and subsequent mandatory training updates refresher training as and when required.
• Undertake the specialised training and support provided by the Anne Robson Trust To further develop volunteers skills, experience and knowledge through access to appropriate training and development opportunities within their voluntary role