Job summary
- Main area
- Colorectal Surgery
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 361-PLN-6210425
- Employer
- East and North Hertfordshire NHS Trust
- Employer type
- NHS
- Site
- Lister Hospital
- Town
- Stevenage
- Salary
- £25,147 - £27,596 Per annum pro rata
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
Employer heading
Medical Secretary CNS / STT Admin Support
NHS AfC: Band 4
Here at East and North Hertfordshire NHS Trust,
Our mission is:
Providing high-quality, compassionate care for our communities
Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service
Job overview
We are recruiting for a Medical Secretary CNS / STT Admin Support who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
To be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.
The post holder will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work.
To undertake these duties without direct supervision, working within broad procedural guidelines.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
To provide the first point of reference for the Colorectal Specialist nurses and their team/s.
To support the straight to test team by booking colonoscopy and general admin
To deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary. Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s. The Consultant/s or their medical team/s must make judgement regarding the critical nature of any case and results must not be given to patients or relatives without the Consultant’s/Nurses agreement. To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.
To maintain the Nurse’s diary, arranging domiciliary visits, booking appointments and organising meetings. If required, deal with medical representatives from drug companies, making appointments and ensuring the Consultant/s receives relevant information.
To receive blood test results, radiology and other investigative reports, presenting all results immediately to the medical team/s attention for their appraisal. Where requested by medical teams, regularly review office procedures to keep patients, relatives and GP’s informed of results and progress. Ensure results are filed correctly in patients’ notes following any action requested by medical team/s.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
- Educated to minimum GCSE level or equivalent
- RSA III Pitman or equivalent secretarial qualification
- In absence of AMSPAR, equivalent experience
Desirable criteria
- Evidence of continuing development AMSPAR Medical Secretary Diploma
Previous Experience
Essential criteria
- Demonstrable secretarial and administrative experience
- Managing appointments and diaries
- Handling telephone enquiries
Desirable criteria
- NHS experience
- Patient administration experience
- Recent medical secretary
Skills
Essential criteria
- Excellent communication and presentation skills
- Excellent verbal/written and interpersonal skills
- Excellent typing, keyboard and audiotyping skills
- Ability to work independently and as part of a team
- Methodical and able to prioritise own workload
- Ability to adapt to change
- Ability to work well under pressure
- Confidentiality and sensitivity of approach
- Enthusiasm, Initiative and Flexibility
- Awareness of limitations of experience and role
- Well-presented application including relevant information for the job
Desirable criteria
- Comprehensive understanding of patient needs
Knowledge
Essential criteria
- Computer literacy including Word, Excel, Access & Email
- Internet literacy including research tools and outsourcing
- Medical terminology
Desirable criteria
- Organisational structures
- Lorenzo
- CIPTS or database knowledge
Other Requirements
Essential criteria
- Understanding of, and commitment to, equality, diversity and inclusion
- Role model our Trust values every day
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rebecca Curtis
- Job title
- Service Coordinator
- Email address
- [email protected]
- Telephone number
- 01438 284820
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