Job summary
Employer heading
Pre-Operative Assessment Booking Clerk
Band 2
Job overview
To provide administrative support to the clerical and clinical staff in the Pre-Operative Assessment Unit. The successful candidate will be expected to cross-cover their administrative colleagues during periods of absence.
The main administrative functions of this role include general ward clerk duties, arranging pre-op appointments for patients and supporting the departments with administrative duties/requirements.
Main duties of the job
- To provide a clerical service to the Pre-operative Assessment Unit - undertaking work-related correspondence, photocopying, filing, retrieval of documents and patient case notes, ward clerking duties, according to the requirements of the service.
- To provide advice and information on outpatient appointments and clinic arrangements. Communicate all relevant information to patients and ensure that they receive adequate notice of their appointments and any subsequent amendments
- Develop the ability to use the required electronic systems for correspondence, recording, retrieval and maintenance of information, as and when required.
- To liaise closely with the surgical medical secretaries regarding daily and weekly Pre-Op Assessment capacity and escalate any concerns to the Pre-op Pathway Navigator.
- To book Pre-Op assessments for patients in accordance with the National RTT targets and in line with the surgical bookings of patients.
Working for our organisation
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.
We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.
More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”
Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time…all the time.
Detailed job description and main responsibilities
To view role requirements and role responsibilities in full, please view ‘supporting documents’ linked to this vacancy.
Person specification
Education & Qualifications
Essential criteria
- Good General Education
Desirable criteria
- Word processing / typing qualification or equivalent experience
Skills, Knowledge & Abilities
Essential criteria
- Willingness to learn and develop new skills
Desirable criteria
- Demonstrate an ability to effectively communicate both verbally and in writing to a range of people
- Fluency and numerical ability
Experience
Desirable criteria
- Good interpersonal skills
- Previous administration and clerical experience or equivalent
- Experience of working in a team
- Experience of using IT
- Previous experience of dealing with the public
Personal Attributes
Essential criteria
- Ability to work well under pressure
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Bryony Wiltshire
- Job title
- Administration Manager
- Email address
- [email protected]
- Telephone number
- 07397 544488
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