Job summary
- Main area
- Ward Clerk - Cedar ward
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 364-A-7646
- Employer
- Essex Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- Cedar ward, Rochford hospital
- Town
- Rochford
- Salary
- £22,816 - £24,336 per annum
- Salary period
- Yearly
- Closing
- 07/05/2024 23:59
Employer heading
Ward Clerk
NHS AfC: Band 3
About Us
EPUT provides community health, mental health and learning disability services to support more than 3.2 million people living across Bedfordshire, Essex and Suffolk. Also:
- We are among the largest employers in the in the East of England region, with more than 10,000 staff working across more than 200 sites.
- We run the COVID-19 vaccination programme across mid and south Essex and Suffolk and north east Essex.
EPUT was formed on 1 April 2017 following the merger of North Essex Partnership University NHS Foundation Trust (NEP) and South Essex Partnership University NHS Foundation Trust (SEPT). A new leadership team was established at the Trust in 2020.
Our vision and values
Our Vision
“To be the leading health and wellbeing service in the provision of mental health and community care”.
Our Purpose
“We care for people every day. What we do together, matters”.
Our Values
- We Care
- We Learn
- We Empower
Our strategic objectives
- We will deliver safe, high quality integrated care services.
- We will enable each other to be the best that we can.
- We will work together with our partners to make our services better.
- We will help our communities to thrive.
Our services
- Mental Health Services
- Community Health Services
- Learning Disabilities Services
- Social Care
Find out more about the services we offer in our service directory.
Job overview
To operate as a centralised department providing a comprehensive administration service and functions within the Trusts’ Localities.
The service will ensure the timely and accurate recording of all activity across services using Trust information systems.
The service will require a team approach to ensure cover for absence across all services / locations.
Post holders, as appropriate, will be required to provide administration duties on behalf of these services.
Due to the nature of the role a strong emphasis is placed on safeguarding confidentiality and this forms a pre-requisite for every Administration Assistant / Ward Clerk.
The Post Holder will be required to work on a rota system to cover core office hours, where appropriate.
Main duties of the job
You be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.
Be responsible for ensuring all correspondence is accurately and appropriately presented using Trust and department procedures.
Receiving, prioritising and organising appropriate action when dealing with clinical staff requirements.
Ability to deal with short notice planning and last minute changes.
Maintaining departmental stationery stock ensuring that the appropriate service is charged and all stock is sufficient for the needs of the service.
Administrative duties as requested by the Ward Manager including dictation and transcribing of minutes, or notes of meetings, via various processes if required.
To work unsupervised on a daily basis prioritising own workload using initiative as to what is routine and what is urgent
Working for our organisation
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Detailed job description and main responsibilities
- Administrative duties as requested by the Ward Manager including dictation and transcribing of minutes, or notes of meetings, via various processes if required.
- Recording and storage of accurate data for required areas of the administration service.
- To use agreed guidelines and procedures and developed knowledge /skills /qualifications when working autonomously and managing own work.
- To participate in yearly appraisals with supervisor/line manager.
- Imparting information to service users that they may find upsetting or distressing.
- To personally manage the effect of upsetting information given by patients or people in a distressed or challenging state.
Person specification
Experience
Essential criteria
- Literate in IT/Computer Skills
- Methodical organised approach to work with good attention to details
Desirable criteria
- Proven experience of working in the NHS in a clerical role
Communication
Essential criteria
- Ability to engage with people at all levels (i.e. patients and clinicians)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Stefanie Ayres
- Job title
- Matron
- Email address
- [email protected]
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