Job summary
- Main area
- Reception
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week
- Job ref
- 279-6094393-MAR24-A
- Employer
- 279 University Hospitals Sussex NHS Foundation Trust
- Employer type
- NHS
- Site
- Worthing Hosptial
- Town
- Worthing
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Closing
- 06/05/2024 23:59
- Interview date
- 13/05/2024
Employer heading
Outpatient Receptionist
Band 2
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First . In fact our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and in improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
The Outpatients Department is looking for a motivated and enthusiastic person to work as a receptionist within our busy Outpatient Departments on a part time basis (15hrs per week).
This is a challenging role working across our various different Outpatient departments.
The successful candidate will be expected to demonstrate the following skills:
* Excellent customer service skills.
* Be able to work well under pressure.
* Communicate well with patients and other staff of all levels.
* Be able to operate effectively as part of a team or using your own initiative.
You will be supported by experienced staff whilst working as part of a team delivering a high quality service to patients and other departments within the hospital.
Main duties of the job
Main duties of the job
- To greet patients in an efficient, friendly and courteous manner.
- To book patients onto the PAS computer and check current details on the system for accuracy.
- Be able to make adjustments to patient details as required, in line with Trust policy, Data Quality and Information Governance.
- Liaise with medical staff and nurses to ensure efficient use of clinic time.
- To mutually agree and book follow-up appointments with patients as they leave the clinic.
- Cache up clinics effectively ensuring all secondary outcomes complete.
- To send out follow-up appointments for those unable to be booked at the time of the clinic.
- Liaise with the appropriate Consultants secretary or Cancel and Rebooks team if unable to book a follow-up appointment.
At UHSussex, diversity is our strength and want you to feel included to help as always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to success. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident
Employer (Level 2) and a Veteran Aware Trust.
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our
Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community
where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a
buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when
they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which
is extensive and designed to support you when you need it - because we know that to look after others we must first look after
ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best
that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope
that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make
and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Detailed job description and main responsibilities
• Record upon arrival and resolve any hospital transport patient issues.
• Scan notes into the department using the patient tracking system. Ensure there are no case notes missing. Organise received notes into order for clinics.
• Notify outpatient nursing staff in advance of any problems, whilst still seeking to rectify them.
• Supervise Red Cross/Clinical volunteers.
• Deal with telephone calls in a competent, friendly, helpful and polite manner.
• Resolve problems and deal with all queries at the reception desk with competence.
• Attend departmental meetings as arranged.
• Participate in the training and induction of new staff.
• Assist with investigations into complaints.
• Maintain confidentiality of information about patients, staff and other health service business.
• Demonstrate flexibility in hours and working across hospital sites as required meeting needs of the service.
• Other reasonable duties relating to the smooth running of the departments.
Person specification
Experience
Essential criteria
- Previous experience of reception work or a customer service based role
Desirable criteria
- Previous experience of working within the NHS
- Understanding of medical terminology
Qualifications
Essential criteria
- Maths and English A*-C or equivalent
- Fitness / Manual Handling patient notes
- Good computer skills – Experience of working with Microsoft programmes
Desirable criteria
- ECDL
- Keyboard skills
Equality, Diversity, and Inclusion
Essential criteria
- Evidence of having championed diversity in previous roles (as appropriate to
- Evidence of having undertaken own development to improve understanding of equalities issues
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Katie Field
- Job title
- Outpatient reception and administration manager
- Email address
- [email protected]
- Telephone number
- 07775407921
- Additional information
Jane Atkinson (Outpatients Matron) 01903 205111 ext 86431
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