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Job summary

Main area
Child and Adolescent Mental Health - Admin
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Mon - Fri, between hours of 8am and 5pm)
Job ref
346-NYC-042-24
Employer
Tees, Esk and Wear Valleys NHS Trust
Employer type
NHS
Site
Orca House
Town
York
Salary
£22,816 - £24,336 per annum
Salary period
Yearly
Closing
06/05/2024 23:59
Interview date
16/05/2024

Employer heading

Tees, Esk and Wear Valleys NHS Trust logo

Community Team Secretary/Administrator

NHS AfC: Band 3

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care —our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We’re committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won’t rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job overview

An exciting opportunity has arisen for a kind and experienced administrator  to join our friendly and dedicated colleagues of the York child and adolescent community mental health team based at Orca house.  

York CAMHS team (Child and adolescent mental health service) provides services and delivers care to  children and young people in the York area with both mental health  and neurological difficulties.  

Orca house is located juts off Hull road in York and is just a short 10 minutes drive from York City Centre.  Orca house benefits from free on-site parking, and is easily accessed by car, bus and bicycle.

As a member of the team you will work in the team office, alongside  medical secretaries to provide support to the clinical staff within the team.

The office is an area of high activity, and no two days are the same.  If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role.

Main duties of the job

This role is at the heart of the multi-disciplinary team and is a pivotal role in the day-to-day operations.  As part of the administration team you will work closely with clinicians, to ensure that they have everything they need to provide the best possible care to our service users. 

We are looking for someone who feels comfortable multi-tasking in a busy environment and that can prioritise their workload and work to deadlines. An individual with excellent understanding and experience of using IT software such as Microsoft Office which will be used to maintain the trust systems and processes.

The successful candidate will have contact with service users, families and carers as well as members of the public, and will require excellent interpersonal skills and possess and uphold the trust values of Respect, Compassion and Responsibility.

Working for our organisation

With a starting salary of £22,816 pro rata, per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts and, it’s not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many  development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

Staff recognition is very important to us; we work closely with colleagues from across the Trust to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes.

We recognise that Administrators are professionals and are a valuable asset to our organisation.  We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users.  The kind of care we would want for ourselves and for our loved ones.

Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals.  Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our people, for the right roles, at the right time.

 

 

Detailed job description and main responsibilities

We believe the job description will give you a clear picture of the day to day duties and tasks.  Please read this thoroughly and if you have any questions, please don't hesitate to contact us - we'll be happy to help.

To be successfully shortlisted for this position, please read the job description carefully, and use your application to demonstrate how your knowledge, experience and skills match the post requirements.

Person specification

Qualifications

Essential criteria
  • Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale
  • ITQ Level 2 or equivalent or willingness to work towards
  • Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above

Experience

Essential criteria
  • Significant secretarial/administrative experience
Desirable criteria
  • Secretarial/administrative experience in a clinical environment
  • Experience of participation in service and quality improvement and initiatives
  • Experience of training/supervising junior administrative staff

Knowledge

Essential criteria
  • Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
  • Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
  • Understanding of confidentiality and the associated legal and policy requirements.
Desirable criteria
  • Working knowledge of medical/psychological terminology.

Skills

Essential criteria
  • Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
  • Input data accurately / efficiently
  • Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
  • Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
  • Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
  • Work on own initiative, prioritise work and consistently meet deadlines.
  • Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.

Employer certification / accreditation badges

We are a Living Wage EmployerApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Mark Coser
Job title
Team Manager
Email address
[email protected]
Telephone number
01904 420950
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