Job summary
- Main area
- Orthotics
- Grade
- Band 3
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time - 37.5 hours per week - 8:00 - 16:00)
- Job ref
- 152-C535.23A
- Employer
- Dorset HealthCare University NHS Foundation Trust
- Employer type
- NHS
- Site
- Maple Place
- Town
- Poole
- Salary
- £22,816 - £24,336 p.a.
- Salary period
- Yearly
- Closing
- 01/05/2024 23:59
Employer heading
Clinic Support Administrator
Band 3
The 5 July 2023 marked 75 years of the National Health Service. The founding principles remain as relevant, and valued, today as they were 75 years ago. Why not join us and make a difference to be Better Every Day.
Job overview
Dorset HealthCare Orthotics Service has a full-time, 37.50 hours per week, vacancy for a Clinic Support Administrator based at Maple Place in Poole.
Working hours 8:00 - 16:00 Monday to Friday at Maple Place, St, Marys Road, Poole, BH15 2LG
Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.
Main duties of the job
The Orthotics Service is a small but busy service and we are looking for an adaptable and self-motivated individual to join our team. You will have excellent communication skills, advanced typing skills, exceptional attention to detail, and can cope well under pressure in a busy clinic and reception environment.
The post holder will be responsible for managing the day-to-day office-based tasks, such as answering the phone, registering referrals, use of EPR (Electronic Patient Record), booking appointments, dealing with enquiries, and placing orders.
You will have, telephone and face-to-face contact with members of the public, daily communication with clinicians, other Health Care Professionals, and members of the Trust.
We are looking for a motivated individual with an eagerness to assist the team in any way required.
Recommend a friend or family member and earn cash!
Do you have a friend or family member you would recommend to join us? Or do you know someone who wants to return to practice in the NHS? If the person you refer is appointed by the Trust and completes their probationary period you will receive £500 reward payment for the introduction! Please contact the recruitment team if you require further info!
Should a large number of applications be received for this post the closing date will be brought forward.
Working for our organisation
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Prince’s Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact [email protected]
Person specification
Knowledge, skills and training
Essential criteria
- NVQ Level 3 or equivalent in office procedures.
- Computer literacy qualifications, RSA level 3 or equivalent
- Good Standard of secondary education , 5 GSCE English Language or equivalent grade C or above
- Knowledge of medical terminology
- Recent experience of working in a comparable role
- Excellent communication skills, written and verbal with ability to demonstrate fluency, clarity and effectiveness at all levels.
- Knowledge of the full range of secretarial procedures
- Recent experience in a customer focused environment
- Clear understanding of Data Protection and confidentiality
Desirable criteria
- Previous experience in NHS/healthcare
- Understanding of 18 week referral to Treatment
Information Technology
Essential criteria
- Advanced Keyboard skills, working knowledge of Microsoft Office, Word, Excel, Outlook
- Experience of appointment booking system (eg CAMIS,E-referral, SysmOne)
Job Specfific
Essential criteria
- Able to lifting and moving of orthotics products ordered for patients
Personal Qualities
Essential criteria
- Enthusiastic, motivated and Team Working
- Excellent organisational and communication skills dealing with wide range of people
- Ability to use own initiative and work independently when necessary
- Ability to manage time and priorities of self and others
- Able to work calmly and methodically under pressure
- Ability to manage unpredictable workloads, to work flexibly and proactively
- Willingness to learn and develop in challenging environment
- Initiative to undertake new projects
Additional Requirements
Essential criteria
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
Desirable criteria
- Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Hayley Finch
- Job title
- Orthotics Service Manager
- Email address
- [email protected]
- Telephone number
- 07810 057 308
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