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Job summary

Main area
Patient Assistant
Grade
Band 2
Contract
Permanent
Hours
Part time - 16.5 hours per week (Monday - Friday 8:00am - 6:30pm)
Job ref
373-NBH0631-A RR
Employer
Cheshire and Wirral Partnership NHS FoundationTrust
Employer type
NHS
Site
Westminster Surgery
Town
Ellesmere Port
Salary
£22,383 per annum pro rata
Salary period
Yearly
Closing
Today at 23:59

Employer heading

Cheshire and Wirral Partnership NHS FoundationTrust logo

Patient Assistant - Receptionist

Band 2

Job overview

We are looking to recruit  a Patient Assistant. The post holder will join our friendly Administration/Reception Team to work at Westminster Surgery.

CWP has adopted the Living Wage.  Where the standard Agenda for Change hourly rate is below Living Wage, pay will be supplemented to this level.

Part time - 16.5 hours per week (Monday - Friday 8:00am - 6:30pm)

Main duties of the job

Duties will include working on reception, clerical and administration duties and supporting GPs, Clinicians and Service Users within our surgery .

 

 

Working for our organisation

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you. 

CWP are committed to making our recruitment practices as inclusive as possible for everyone.  We are committed to promoting equality and diversity and developing a culture that values differences. 

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.

We welcome applications from people who have direct experience of accessing our services.

Detailed job description and main responsibilities

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment.  A ‘Guide to completing your application form’ can be accessed on the right side of this page under the job description.

The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.

Person specification

Qualifications

Essential criteria
  • NVQ Level 2 Business and Administration or equivalent/or relevant administration experience
Desirable criteria
  • NVQ Level 2 Customer Care

Knowledge and Expertise

Essential criteria
  • Knowledge and use of Microsoft Office
  • Knowledge and understanding Data Protection Act
Desirable criteria
  • General office duties e.g. filing, photocopying, faxing

Experience

Essential criteria
  • Typing experience
Desirable criteria
  • Experience of dealing with the public on the telephone and face to face

Employer certification / accreditation badges

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyJob share policyAge positiveDefence Employer Recognition Scheme (ERS) - SilverCare quality commission - GoodDisability confident employerNHS Rainbow badge

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kate Paradysz
Job title
Primary Care Lead
Email address
[email protected]
Telephone number
01513554864
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