Job summary
Employer heading
Receptionist
Band 2
WHO WE ARE:
Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health
and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.
Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic
objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in
the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the
next decade and beyond.
We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:
- We are kind and caring
- We are respectful
- We have trust and integrity
- We take personal responsibility
As an organisation we strongly believe that it is vital our leaders exhibit the behaviours and values that we expect from all our staff.
We are a teaching Health Board with close links to the university sector, and together we are training the next generation of healthcare professionals, while working on research that will hopefully unlock the cures for today’s illnesses
Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until the annual pay uplift for 2024/25 is confirmed
Job overview
To be responsible for coordinating all administrative tasks and telephone duties to the Emergency and Assessment Units based at the University Hospital of Wales, Medical Emergency Assessment Unit based at Llandough Hospital and Barry Minor Injuries Unit. To undertake the reception of patients, relatives and visitors onto the Emergency Units in line with Emergency Unit policy. To be aware of the need for confidentiality at all area times. Knowledge acquired through in house training. Work involves contact with children therefore DBS check will be completed.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply
Main duties of the job
- Providing a reception service to the Emergency and Assessment Units,Medical SDEC, and Minor Injury Units . Welcoming patients, relatives and visitors, assisting them when appropriate. Explain Emergency Unit procedures, on occasions this will include an explanation of the Department’s triage system. Ensuring the reception area is presentable and ensuring the casual attendance records for visitors is accurate and filed
- Receiving and inputting patient details into a computerized medical records system. Registering patients with medical records if appropriate. Maintain, sort and file patient documentation appropriately, creating case folders where necessary and printing labels for individual patients.
- Ensure that in patient records are available for admitted patients up to and including withdrawal from Consultants and Secretaries’ offices and other outlying areas of the Tracking and delivering of all notes to wards. Request notes from other Hospitals where necessary.
- Liaising with Directorate Management and Assessment Unit to ensure staff are aware of impending arrival of expected in patient admission. Registering these patients onto the Assessment Unit module on PMS, discharging and admitting as Communicating the arrival of ambulances to the Assessment Unit as required
- Updating information related to the admission, transfer and discharge of patients between areas using a computerized patient management system
Working for our organisation
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is “Caring for People, Keeping People Well”, and our vision is that every person’s chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population’s health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifactions
Essential criteria
- Whilst no formal qualifications are needed, the applicant should be numerate and literate. -Good standard of English.
Expirience
Essential criteria
- Previous healthcare/receptionist experience -Previous experience dealing with the public
skills
Essential criteria
- Pleasant telephone manner. -Ability to work under pressure - Good organisational skills Legible handwriting
Desirable criteria
- Previous database experience -Computer/keyboard skills. -Ability to speak Welsh
Special requirments
Desirable criteria
- Experience with PMS computer system.
Personal Skills
Essential criteria
- Good Interpersonal skills. -Ability to work as part of a team. -Pleasant and friendly personality -Ability to demonstrate
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Thomas Nicholls
- Job title
- Directorate support manager
- Email address
- [email protected]
- Telephone number
- 02921 848021
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