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Detailed job description and main responsibilities

Main Duties and Responsibilities

Communication responsibilities

• Provide excellent communication skills with service users, their families and colleagues.
• Convey routine information to service users, escalating to a registered midwife as required.
• Maintain patient documentation relating to care given by yourself in accordance with Trust guidelines, and promote accurate documentation within the team.
• Be aware of procedure for booking patients into specific clinics according to speciality.
• Manage telephone calls, voicemails, email and face to face enquiries in a professional and informative manner.
• Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments.
• Communicate effectively within the multidisciplinary team.
• Always promote effective communications and relationships both within and external to the Maternity Outpatients Department and Trust.
• Encourage individual team members to communicate with one another and work together as a team to maintain optimum efficiency.
• To attend regular team meetings.
• Communicate in a receptive and informative manner to all enquiries to the service.
• Maintain effective communication with all persons both within and external to the Trust in line with confidentiality and information governance.
• Maintain accurate records; contribute to team meetings and liaise with other agencies and professionals providing and receiving highly complex information.

Analytical & Judgement

• Demonstrate willingness and skill to be able to diagnose and remedy situations or information to recommend the best route of action.
• Demonstrate knowledge of computer systems and clinical process.
• Be able to identify deviations from the norm and demonstrate the ability to refer to a senior colleague as required.

 Planning and Organisational

• Demonstrate ability to support team meetings and other programmes which may require adjustment.

Patient services includes Professional

• Accurately and promptly carry out the delegated tasks as directed by registered midwife/nurse who are professionally accountable for the delivery of care.
• Appropriately manage referral letters from women, midwives and General Practitioners.
• Manage the antenatal department reception area- booking in patients, answering the telephone and supporting patient flow through the area.
• Contact patients and arrange mutually convenient date and time to attend for their new appointment or follow up appointments.
• Update patient information as necessary, including GP details, contact details and address.
• Provide and deliver a high standard of individualised personal care to women,
• always promoting their equality and dignity
• Promote infection control within the multidisciplinary team.
• Maintain a safe environment ensuring the clinical area is clean and tidy.

Service and Policy Development

• With support from the department manager, implement policies for own work area and proposes changes to working practices or procedures for own work area.
• Be pro-active in supporting change within the service.

 Financial responsibilities

• Support the department manager in acquiring and monitoring the use of stock and supplies- maintain stock levels and be responsible for the procurement of resource.
• Support the department manager to maintain responsibility for the safe use of equipment within the department.
• Support the department manager to maintain responsibility for maintenance of resources.

 HR responsibilities

• Work with the Outpatients Department Manager to evaluate the effectiveness of the service through audit and ensure that improvements are implemented and re-audited as appropriate.
• Partake in departmental audits; submitting accurate and timely statistical information as required by the Department/Trust to enable the monitoring of Key Performance Indicators.
• Maintain the high standards of the department by contributing towards individual, team, service and Trust objectives.
• Advise the Outpatients Department Manager of any circumstances which give cause for concern in relation to staff conduct and performance or Health and Safety.
• Establish and maintain safe systems of work within the department or area of work in line with Health & Safety at Work Acts, EEC and COSHH regulations etc.

 Information Management

• To be responsible for maintaining clinical records as required.
• The Trust requires all staff to maintain a high standard of confidentiality.
• Receive, acknowledge, log and deal with correspondence and forwards to appropriate departments
• Demonstrate the ability to use multiple software programmes to support the maintenance of clinical records.

 Research and Development (includes Risk & Governance Management)

• To participate in the reporting of safety incidents
• To support the department manager in investigating safety incidents

Freedom to Act (includes Autonomy, Management and Leadership)

• Responsible for attending monthly meetings with the Maternity Outpatients Department Manager.
• Responsible for contributing to the agenda for staff meetings. Ensuring that the team both contribute to the agenda and to discussion.
• Demonstrate ongoing personal development through participation in internal and external development and training opportunities.
• Ensure compliance with mandatory training.
• Maintain an up-to-date personal development plan (PDP)
• Participate in own appraisal (MPA)
• Undertake any operation or production problems by the Maternity Outpatients Manager.
• Report any operation or production problems to the Maternity Outpatient Manager.

 Mental Effort

• There is a frequent requirement for prolonged concentration to be able to undertake clinical care in a fast-paced environment.
• There may be unpredictable interruptions within day-to-day work- the ability to respond and react to this is vital to this role.

 Emotional Effort

 Occasional exposure to distressing or emotional circumstances.