HealthJobsUK

Detailed job description and main responsibilities

1. Give advice and guidance to children, young people and families in Norfolk over the telephone, text message and video calls.  This will also include giving advice and guidance to professionals including Schools, Nurseries and children’s social care.
2. As part of the Healthy Child Programme, the Assistant Practitioner will work within the single point of access, this role will be predominantly delivering clinical interventions via telephone, video call and digital clinics, ensuring a high standard of care.
3. To support localities to ensure that all relevant clinical skills are kept up to date, and to maintain effective working relationships and continuity of services.  In supporting locality, this could be via the office or in face to face visits.
4. To learn and deliver the universal service within Just One Number, to gain confidence to support families with accessing self-care resources and developing self-efficacy.
5. To develop skills to promote the use of digital resources on Just One Norfolk website during all contacts with service users to enhance self-care skills for children, young people, and their families.
6. To develop the skills to utilise virtual platforms in assessments, interventions, training, and networking to support effective practice and partnership working.
7. To support families through a range of methods including digital drop-in clinics, text message, virtual and phone contacts to assess the needs of children and their families.
8. To work as part of a multidisciplinary 0-19 team to identify the health needs of children and young people, their families and the community and contribute to developing a strategy to address individual identified needs as well as those needs within the community.
9. To promote people’s equality, diversity and rights.
10. To deliver care to clients within the scope of their job role. Duties may include:

• Building on existing assessment of families’ needs and deliver evidenced based health advice without direct supervision.
• Receiving referrals and receiving and communicating complex information from health and social care staff.
• To decline referrals if not appropriate, using excellent negotiation skills and appropriate sign posting.
• Support to clients with more complex needs according to the Norfolk SEND offer.

11. To write clinical records in a concise, accurate and timely manner in line with Cambridgeshire Community Services record keeping policy.
12. To independently carry out specified assessment and intervention as planned and discussed with the clinical coordinator where required, using own initiative and experience to modify according to the clients needs.
13. To contribute to the care of all clients, ensuring safety and dignity at all times.
14. To be actively involved in the communication of complex information regarding client’s needs and any other useful information available to the Just One Number team and to escalate as appropriate with members of Just One Number team.
15. To liaise as appropriate with parents/carers, young people and other health, social or voluntary agencies.
16. To communicate effectively with clients in complex situations. Communication skills of engagement, negotiation, motivation and explanation will be required to enable the management of potential barriers to communication.
17. To be aware at all times of the needs of client groups and to promote and encourage positive health choices.
18. To confidently utilise virtual platforms in assessments, interventions, training, and networking to support effective practice and partnership working.
19. To uphold all aspects of the service and organisational policies and procedures.
20. To take individual responsibility for any health and safety issues and undertake obligations under the health and safety act.
21. To take individual responsibility to report incidents as well as any identified actual or potential risks either to you or the organisation or others. To escalate any concerns about practice to the relevant member of the leadership team.
22. To ensure mandatory training is up to date.
23. To attend relevant training courses and to maintain up to date clinical knowledge and skills in order to perform in the role.
24. To participate in staff and service development through attendance at service meetings and in service training. To participate in team meetings, supervisions and other mandatory parts of the role.
25. Actively participate in annual performance reviews providing evidence of attaining the relevant knowledge and skills required for the job.