HealthJobsUK

Trosolwg o'r swydd

You are invited to apply for the post of Shift Leader within the Contact Centre at Addenbrookes Hospital, supporting the Contact Centre Manager and Deputy Contact Centre Manager in running our busy 24-7 service within the Unified Communications department.

You will help ensure that each Contact Centre shift runs smoothly and efficiently and will be responsible for day to day operational management within the Contact Centre.

Prif ddyletswyddau'r swydd

The Shift Leader will be responsible for the line management of the Contact Centre Agent team and will meet with them regularly through 1:1 meetings.

They will be responsible for the performance and development of their team, devising plans with their Agents to improve in these areas. 

Supporting team with day-to-day queries and customer escalation.

Ensuring smooth shift handovers for the 24-7 service including organising staff shift changes on request.

Coordinating backup testing of key telephony systems.

Candidate Profile:

Aspirational leader who is passionate about developing others and themselves.

Self-motivated with excellent organisational, management and personal skills.

Adaptable and resourceful, able to remain calm and patient under pressure.

Strong interpersonal skills and a good team player.

Act as a role model by demonstrating strong leadership behaviours and the Trust's values at all times Together- Safe | Kind | Excellent.

Must be able to work shifts between the hours of 07:00-20:00, including weekends.

Gweithio i'n sefydliad

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 11000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.