Job summary
- Main area
- General Acute
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week
- Job ref
- 430-CORP1307A
- Employer
- Milton Keynes University Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Central Admin Support (Dept)
- Town
- Milton Keynes
- Salary
- £25,147 - £27,596 Per annum, pro rata
- Salary period
- Yearly
- Closing
- 07/05/2024 23:59
- Interview date
- 22/05/2024
Employer heading
Patient Pathway Co-ordinator
Band 4
Job overview
Patient Pathway Coordinators
Department: Diabetes and Endocrinology
Band 4 £25,147 - £27,596 per annum, pro rata
Part time (22.5 hours per week) Monday to Friday
An exciting opportunity has arisen within Patient Access for a part time role. There is a need for a skilled Patient Pathway Coordinator to work within an established team to provide administration support to consultants and Allied Health Professionals, providing an interface for clinical staff and other admin services. The ideal candidate would have previous medical secretary, clinical administrative and audio typing experience. A working knowledge of E-care, E-referral and Patient Tracking Lists would be an advantage.
Interview: 22nd May 2024
Main duties of the job
The successful post holder will have an essential role in providing safe patient care and that patients do not breach the 18 weeks target.
To ensure a safe and smooth pathway for all patients, from the point of referral to discharge.
So if you like challenges, are a quick learner, work well in a team and have transferrable skills that can be adapted, this could be the right job for you!
Previous Unsuccessful Applicants Need Not Apply
Working for our organisation
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free tea and coffee
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.
Detailed job description and main responsibilities
Please refer to attached job description for more details.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We promote an inclusive workforce and encourage applications from applicants from all backgrounds.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria
- Good general education including English at GCSE (Grade C or above) or equivalent.
- NVQ Level 3 or relevant equivalent experience
- Strong IT skills in relation to Microsoft packages.
Desirable criteria
- ECDL qualification or equivalent.
Experience
Essential criteria
- Customer care work experience or previous clerical experience.
- Ability to input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines accurately and efficiently.
- Experience of handling inbound and outbound telephone calls of a potentially sensitive nature whilst recording information accurately into multiple electronic data systems.
Desirable criteria
- Experience of transcribing dictation or copy typing.
Skills
Essential criteria
- Excellent word processing skills / computer skills.
- Evidence of working under pressure to tight deadlines and deal with difficult situations e.g., patients, public and visitors.
- Good administrative skills.
- Strong organisational skills with ability to prioritise.
- Good attention to detail
- Ability to make decisions using own initiative.
Personal and people development
Essential criteria
- Willingness to attend training sessions to develop self and improve service provided to patients.
Communication
Essential criteria
- Effective verbal and written communication skills.
- Good telephone manner.
- Good all round communication skills.
- Good customer service skills
Specific requirements
Essential criteria
- Able to perform the duties of the post with
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Anita Basudev
- Job title
- Administrative Manager - Medicine
- Email address
- [email protected]
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