HealthJobsUK

Job overview

This is an exciting  opportunity for an experienced senior administrator to join the Primary Care, Community & Therapies Clinical Group. The Group provides inpatient, outpatient, community therapies and nursing care. The role of the admin is to facilitate responsive care therefore the services require an effective, efficient and comprehensive administrative service in and out of hours.

You will be expected to assist in the management, development and the administration of electronic records including SystmOne for the clinical services provided through the Care Navigation Centre and administration hubs.  Management of electronic patient records to enable triaging, registration, appointments to support the wider teams. 

Main duties of the job

The post holder will ensure that the Hub administrative processes supports and enables effective clinical triage, referral management, demand and capacity management, information reporting, sign posting and data collection. 

Liaison with the other senior administrators and leaders within the group to ensure cohesive collaborative working and be responsible for the implementation, training and supporting the roll out of new system updates and processes. 

The post holder will be expected to participate in the call handling function of the service as required and participate and work different shift patterns to cover the 7 day service provided by the function.

The post holder will be expected to assist in the development and implementation of SystmOne templates to meet the ever evolving needs of the clinical services, remote monitoring and the digital strategy within the group. 

There will also be an requirement to supervise and support the administrative team. 

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. 

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens next year and will provide care to our local population from first class, purpose-built premises.  The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities. 

We have three newly emerging strategic objectives:

1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve lives