HealthJobsUK

Job overview

When patients are ill and need the right medical attention, HUC provides the NHS111 and Out of Hours GP service to 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest.

HUC is thriving, and continued growth has enabled us to expand and diversify our service offering. The role of a 111 Call Handler plays an important part of our operation and if you are ambitious there are lots of opportunities for you to develop your skills and explore other avenues within our organisation.

As an NHS 111 Call Handler you will be the first point of contact for patients, their relatives and healthcare professionals managing urgent and non- urgent cases when they call for medical advice.

Using the NHS Pathways software, you will be charged with assessing the patients condition and ensuring they are directed to the most appropriate healthcare professional or service including advice on how to manage their symptoms at home.

In this role you will be trained to use advanced listening and probing skills, to ensure that every patient is provided with clear advice and signposted correctly.

We are particularly interested to hear from candidates who can work evenings until 11 pm and weekends. 

Main duties of the job

• To deliver an effective, safe and competent call handling service for callers to NHS 111 which includes patients, their representatives and Healthcare professionals. 
• To represent the organisation in a professional and courteous manner in accordance with agreed 
  protocols.
• Be responsible for the prioritisation of presenting clinical symptoms, supported by decision support 
  software throughout a 24-hour period. Using the NHS Pathways software, you will provide the appropriate response based on the patient’s symptoms/needs
• To ensure that patients are prioritised appropriately and directed to the most appropriate service. 
  This could be to transfer the call to a clinician in the contact centre, despatch an ambulance in the case of an emergency or refer onto or provide information about other available services.

Working for our organisation

• NHS Pension Scheme (approx. 20% employer contributions)
• Travel and expenses scheme 
• Career opportunities 
• Training and development opportunities 
• Access to employee perks and discounts through our Heroes hub employee benefit & wellbeing site 
• Employee Assistance Programme