Job summary
- Main area
- Case Management
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 384-SB-EMF16092
- Employer
- Royal Surrey NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Surrey County Hospital
- Town
- Guildford
- Salary
- £24,008 - £25,553 Per annum (pro rata) inc HCAS
- Salary period
- Yearly
- Closing
- 22/05/2024 23:59
Employer heading
Case Management Assistant
Band 3
Job overview
The Case Management Assistants will provide a comprehensive and accurate administrative and patient related support function to the Case Management Service (part of the wider integrated care team).
The post holders will rotate through both the ward based and office based functions.
Case management assistants on the wards will receive day to day direction from Case Managers to support timely discharge.
The case management assistant in the Discharge Hub will receive day-to-day direction from the Case Management Team Lead. This will include prioritising workload and completing tasks within agreed timescales.
Both functions will work together to provide a seamless service for patients, families and internal and external partners with the aim to facilitate timely transfer to an appropriate care setting and reduce readmissions.
Main duties of the job
The focus of the Case Management Service is to coordinate seamless patient flow through and from the hospital. The Case Management Service coordinates all patient’s pathway through the hospital ensuring patients are transferred to the most appropriate care setting in a timely manner whilst providing a safe, effective and positive patient experience. The principle responsibilities of this team are:
- To improve the patients experience and quality of care through reducing unnecessary bed days.
- To facilitate the timely and appropriate transfer of care to the most appropriate care setting
- To provide clinical expertise and decision making.
- To provide constructive challenge to internal and external teams to ensure patients do not endure unnecessary delays to their transfer of care
- To identify, resolve or escalate clinical, operational or external issues that prevent a timely transfer of care
- To provide clinical and professional support and leadership to the clinical areas as appropriate
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) have given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Detailed job description and main responsibilities
CASE MANAGER ASSISTANT
Salary: Band 3
Full Time: 37½ hours per week
Would you like to join our Case Management and Discharge Hub Team?
Do you have previous experience working in a healthcare setting and have an understanding of discharge or do you have experience in administration?
We are looking for a team member to join us to support the discharge and flow of patients within the Royal Surrey NHS FT and community hospital sites.
The Case Management Service works alongside the Multi-disciplinary Team to support the patient’s pathway through the hospital. We aim to ensure patients are transferred home or to the most appropriate care setting in a timely manner whilst providing a safe, effective and positive patient experience.
The discharge hub is essential in supporting the onward referrals and day to day communication and administration required to facilitate effective flow from admission to discharge.
As a Case Manager Assistant you will support the Case Managers and the ward staff with completion of referral forms and discharge documents, booking transport, and resolving internal delays.
If you want to be part of a busy supportive team that works in partnership with GP’s, Social Services and Community Providers to provide a positive and coordinated patient experience, please contact either:
Ioana Vulpe, Case Manager Team Lead on 01483 571122 x4519 or bleep 0133, alternatively email [email protected]
Sarah Mwaura Case Manager Team Lead on 01483 571122 x4519/6527 alternatively email [email protected]
Full details of the role, responsibilities and person specification can be found in the Job Description.
PREVIOUS APPLICANTS NEED NOT APPLY
Person specification
Qualifications
Essential criteria
- Minimum of NVQ level III in care/BTEC Health and Social care or equivalent
- IT Qualification e.g. European Computer Driving License
Desirable criteria
- Project management
Knowledge
Essential criteria
- Previous experience in a healthcare setting
- Experience in using clinical computer systems e.g Cerner
- Experience working with others to resolve issues
- Experience in handling confidential information
Desirable criteria
- Experience working in a healthcare setting
Employer certification / accreditation badges
Applicant requirements
Any applicant that does not meet the criteria as outlined in the NHS Bursary criteria cannot be considered at all. To meet these criteria you must have been ordinarily resident which is defined as (lawful and habitual residence through choice and for a settled purpose throughout the period concerned.). If the reason you have moved to mainland UK is wholly or mainly for the purpose of full time education you are not entitled to receive NHS funded support. However, you are entitled to occupy an NHS commissioned training place and should seek funding advice from your own Local Education Authority. If the reason you have moved to mainland UK is not wholly or mainly for the purpose of full time education you may be eligible for full bursary funding. Please seek advice from the NHS Bursary Department - www.nhsbsa.nhs.uk/Students.aspx
Documents to download
Further details / informal visits contact
- Name
- Sarah Holbrook
- Job title
- Lead Nurse patient flow
- Email address
- [email protected]
- Telephone number
- 01483 571122
List jobs with Royal Surrey NHS Foundation Trust in Administrative Services or all sectors